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RC72H remote not working at hotel

I work at a hotel that uses RC72H genie remotes we have the receiver box mounted to the back wall of the tv. Over the past week we’ve had issues where guest have complained that the power button, volume up and down button, and the channels button not working. I’ve tried every code under the sun. We

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trying to get new service coved under his set up

help

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135

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Accepted Solution

Closed

Direct TV box and HDMI splitter

Have direct tv box. TV is plugged into it and works fine. Just bought Vizio 65" smart tv. Can I use and hdmi splitter plugged into box and then connect both tv's to splitter? I tried and receive video signal but no audio. If i unplug everything, start from scratch, i receive both audio and video. i

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Unable to watch shows

When i launch the max app either through Roku or on my projector TV i am able to log in and get to main screen. However , when i click a show to watch it logs me out and asks me to connect to my provider. When i do that and i log back in the same thing happens.

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Cannot set a recording from the iPhone

We used to be able to record a show from an iPhone. Now we get an error---using 2 different iPhones. We can watch a live show via the iPone app. TS was of NO help. It has been going on for quite a while now. Any thoughts??? Thanks.

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Glitching

My recording are glitching and skipping also one of my genie mini the hdmi port isn't working since a storm. I had to hook it up to a old tv with a composite cable. I need to get this equipment changed out so I can quit streaming my shows that wont record properly. I have had this equipment over 10

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Why doesnt anyone answer the phone..been calling to cancel

I have been calling to cancel my service and nobody answers. I was told I would have to talk to someone to cancel. Iw as doing a chat with a live agent and she was of no help since I have to talk to somebody. I called multiple numbers: 1800-531-5000 833-967-1067 866-389-1321 800-347-3288 866-472-065

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channel 281 switches to streaming so I can't record. All other channels seem to work fine

channel 281 switches to streaming so I can't record. All other channels seem to be ok

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Sound

Sound just randomly gets loud mainly on FanDuel sports network other channels aren’t as noticeable sound only does it on Directv stream it does not do it on the FanDuel sports app

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List is gone, menu just changed yesterday.

All of a sudden I get to my lists and the menu is all (Edited per community guidelines)ed up. I tried deleting a show and it won’t delete and the only way to get anything to happen is turn the god (Edited per community guidelines) thing off and back on and I’m still in the same spot. What the (Edite

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