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Sunday, November 8th, 2020 7:42 AM

Account

I received a call from Prince (Edited as per community guidelines) associates that i had a bill in my name  on this account (Edited as per community guidelines). This account was never opened or authorized by me. I have never lived on the said address or used any tv services from atnt. You can reach me on (Edited as per community guidelines). Esther (Edited as per community guidelines)

Former Moderator

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32 Messages

4 years ago

Hello @Estingo,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

ACE - Expert

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22.9K Messages

4 years ago

Posting personal info on a public forum is how you open yourself up for identity theft. For official support contacted their Identity Theft Team/Fraud Department.

www.directv.com/notmyaccount 

(edited)

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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2K Messages

4 years ago

It’s very possible the collection agency is contacting the wrong person and the account is not actually in your name. You might want to verify that before taking any other action.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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