New Member
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3 Messages
Add/Remove channels dead link on webpage
For weeks now I've been trying to get to the Add/Remove channels page on the website only to find a dead link. This is on the My Plan section of the webpage. The option is there but the link is dead.
So I figured I would try the App on my phone and that's useless because all it wants to give me is DirecTV Stream options which I have no interest in. I have my satellite and my boxes and that's all I want. Even when I select Satellite on the app it switches me over to Stream. So that doesn't help.
Anyone else seen this on the website? And more importantly, how do I adjust my channel packages now?
Juniper
ACE - Expert
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23.4K Messages
3 years ago
With DirecTV you cannot add/remove indvidiual channels (other than a couple special ones). You change the entire package or add/remove channel packs (HBO etc.).
Like when AT&T first acquired DirecTV, with the TV services spun off with the new co-owner they are overhauling the website again. In the meantime you call. Also historically you have to call anyway if you are removing/lowering anything as that reduces revenue and they want to discuss the situation to minimize any loses for them.
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JAL123
Mentor
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215 Messages
3 years ago
I believe the system is down. I get a dead link before I'm given the option to change anything whatsoever.
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