New Member
Advantage of position in billing
I can understand where your coming from I have had to exact same problem on my moms account which I take care of !! She has moved twice since getting direct tv on the first move she was billed for a box for OVER 2 YEARS, I would call it would be handled and the next month was there still so finally getting it taken off the Acct was done I spoke n spoke n spoke about the 7 a month overcharge and haven’t rec’d one red cent but didn’t care about charging her !!!!! Move 2 again she’s one box less at new house and spoke with them once again about being charged for the extra box that was returned to them 4 months ago and today once again someone took it off we will see next bill and when ask about the overcharges once again the rep said it has been removed and no charge going forward !!! (Edited per community guidelines) !!!!!! Are you kidding me ?!???? Overcharged for years and they act like it’s our doings when they are to blame and how professional is that ?!?!?!? A massive satellite company that overcharges anyway is pocketing ppl money like a common thief !!! My moms on a fixed income !!! Literally she brings in less then $1000 a month and they wanna keep her $7 a month that was their fault no wonder they are well off stealing from their own customers !! Rediculous and if up to me this acct would have been stomped along time back but my mom hates change !! Way to get rich direct tv !!!!! Thanks from stealing from our parents I hope u feel wat that’s like through your family !!!!!
Constructive
Employee
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34K Messages
4 years ago
Your entitled to a max of 90 days refund if at all. Read the terms of service
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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Neeceeann
New Member
4 years ago
Apparently not because my mom hasn’t received anything back and all the reps say going forward !!!!
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
DirecTV has a 60 day dispute policy. Sometimes they go back up to 90 days (such as last 2 full bill cycles and the one you are currently in). But if you are disputing something that was in error from 2 years ago, then that is beyond the dispute policy. Anything credited or refunded would be a courtesy at that point, not obligated.
Remember in the end it is up to the consumer to actually read the bill. My suggestion is reading through fully when you start or stop a service, or make changes to an existing service, to verify all is as expected.
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