New Member
After 26 years as a loyal customer (remember Hughes?), ATT-DIRECTV has become a Total Friggin FRAUD.
DirecTV direct deduct DOUBLE billed me for IDENTICAL Century Link and ATT service on 2 bundles.
This went on covertly for 13 months after I had killed the Century Link bundle.
Because I have OTHER ATT & Century Link (non-TV) service, this billing for non-existent service slid under the radar.
When I finally got the nightmare mess sorted out between Centurylink, ATT, & DirecTV... , (after a few dozen calls), DirecTV concluded (verbally admitted) they owned me $2800- and agreed to reimburse me via check within 10 days. That was 3 months ago. 2 months later, DirecTV then agreed to send me a prepaid debit card for $700 and said the remaining $2100 would arrive shortly. 6 weeks later nothing.
I called today and a male cretin in the Philippines actually tried to convince me that the DirecTV double-billing was MY FAULT.
The next Philippines operator (female) honestly admitted that they owed me $2133.99, but she had zero authority.
Escalation time. Again.
I then got another operator in the US after 2 & 1/2 hours on the phone, he admitted that I was correct and that he would again escalate and call a supervisor onto the call.
Joe American then called a US supervisor who agreed that I was correct, that ATT DirecTV owed me $2100, but said she had a bad phone connection and that would call me back in a minute
Well, after waiting an hour, the call back NEVER came. Like a (edited as per community guidelines), I waited for the call, right through dinner.
It only takes 20 milliseconds to push a button and approve a reimbursement claim that is in the records, who are we (edited as per community guidelines), here?
They probably do this run around to many thousands of loyal customers a month.
I have just filed an official fraud claim with the State's Attorney general's office and I hope they fine the (edited as per community guidelines) of them.
A class-action lawsuit is next if I don't hear back. Completely unprofessional and fraudulent.
Don't be a loyal dummy like me, use another service for your satellite TV.
Juniper
ACE - Expert
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22.9K Messages
5 years ago
Customer support is inbound, they don't call you. So pretty much any agent who says you will receive a callback is either shooing you off the phone, or at best misunderstanding the procedures.
It is not simply an act of a millisecond press of a button. There is approval chains (especially for that amount) and then time frame of refund once approved. Historically a refund request is approved/denied within 10 business days, but timelines for everything take a bit longer these days per Covid restrictions slowing everything down (they are very short staffed right now).
With the situation, I would not be speaking to a front line agent. Call DirecTV and when you get the voice system say "cancel" as retention agents are expected to be more experienced. You can also request a supervisor (which you speak to).
This is definitely a big issue, but would be an error not fraud by the company. If retention cannot fix it, then a BBB/FCC complaint raises the issue to corporate which at that point can (not guaranteed) result in direct contact because of how high it has been taken. Though your claim submitted might prevent that option depending on the exact rules of the process.
As for class-action, remember Terms of Service we agreed to have an Arbitration clause. https://www.att.com/legal/terms.dtv_residentialCustomerAgreement.html
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HonestAbe10000
New Member
5 years ago
Thank You.
Very Good Advice.
Have a nice weekend.
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Varalakshmi
Former Moderator
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32 Messages
5 years ago
Hello @HonestAbe10000 ,
Please be mindful about the tonality and language. AT&T Community Forum does not tolerate usage of any curse words or abusive words.
Regards,
AT&T Moderator
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