Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

New Member

Wednesday, August 26th, 2020 5:53 AM

Closed

Agreed to 2 year contract with ATT for 191.00 . ATT charging 208.00 and now 306.09

ATT rips people off and I am tired of dealing with them . I will be switching back to Spectrum because these silly people argue every time they raise the bill about my pricing agreement only being for a year . However the contract is for 2 years . They make that very clear when we try to fix the billing issue . They sent  a representative to our door about a year and a half ago trying to get us to switch from Soectrum to them . When we finally do , it was a two year contract in order to get the price they offered . They pull crap every six months about some kind of expired promotion and try to tell us we have to reduce our channels in order to get the price we were offered for two years . I will file a complaint with the FCC. I’m done with ATT ripping me off . ATT owes me over 300 for ripping me off for the last few months on my pricing and they will pay me back . I will file complaints until they honor their pricing that was offered to me to switch . Why would I switch , just to pay more for less after a few meezly months . And we are talking over 300 dollars for less of a package than I had with Spectrum and crappy slow internet . We will see what they do when the complaints filed . They rip people off . Bad Business practices . Shame on you ATT.

New Member

5 years ago

Also . It’s taken out of my very large credit card that I pay monthly . 

New Member

5 years ago

Automatically 

New Member

5 years ago

Nothing backed up 

ACE - Expert

 • 

21.1K Messages

5 years ago

And yet you didn't know that the into price is what you where paying and it would go up at the end of the year.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Professor

 • 

2.3K Messages

5 years ago

Do you mean the  "contract" that the door to door salesman gave you?


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Professor

 • 

2.3K Messages

5 years ago

If you post an image of your last few Bill's we can interpret them for you.


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

5 years ago

Talked to Spectrum . Leaving ATT for good.  Hope it was worth a customer  . Thanks you everyone . Lesson well learned . If the company wanted to retain their customers , the would not have raised the bill 113.00 period . Don’t care about all the argument over who is right and who is wrong . They should be responsible enough and care enough about their customers to try and retain that customers business . They shouldn’t waste their time arguing with somebody who is not going to buy into the bull crap . They can hire third party people till their blue in the face and it still leads right back to them . Shouldn’t have to worry about the bull crap . I don’t agree to pricing that is larger than my electric bill and never will . So I’ll go back to my Loyal Soectrum now . Thanks for your help, and you can go back and tell you bosses that this customer didn’t fall for their bull . Thanks you guys and be safe . 

ACE - Professor

 • 

2.3K Messages

5 years ago

Not our bosses, we don't work for DirecTV 


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

 • 

22.9K Messages

5 years ago

To keep providing service at less than cost is not how you retain customers. That is how you go out of business. Networks charge TV providers a lot of money to carry them and as such must bill accordingly. Never expect intro price to be permanent. You may not agree with pricing higher than your electric bill, but the reality is there is no guarantee that electric will always be your most expensive service. The more optional luxury services you add on to your lifestyle and the more you pay.

 

Certainly read paperwork from the company itself, as 3rd party sellers are in abundance with most service providers. Sales agent gives you a handwritten copy, verify what the company official has (usually automatically sent to your email directly). And don't neglect reading the bill as that is your financial responsibility.

 

The $113 difference wouldn't be just DirecTV. So the other service you started would have had their own intro discounts for that 1st year, which added up. Though without seeing the bill we cannot say if there were any charges beyond discounts ending.

 

I do not work for DirecTV/AT&T. Just providing a realistic perspective from my years of experience as a consumer. And actually you did fall for the 3rd party sales agent's false offer. The actual DirecTV agents had to give you the unfortunate news of what was actually on the order, that you didn't want to hear.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

5 years ago

No, I actually talked to the direct TV provider and ATT before we had the service connected . And yes they did offer me the pricing . They have offered to fix the pricing to what was originally agreed upon , but I am not interested now . I wasn’t born yesterday and this forum is very negative . Unless it’s you that it has happened to the feedback is meant to make the person feel ignorant and belittled . First time I have  tried the forum . It’s not that I can’t afford the ridiculous pricing , but there are far better choices and honesty is a must to retain my business . Funny company tried to tell me I had some free sports ticket that I was getting free and that’s what caused the increase . Then they told me I had added channels . Never did any of these things and there is nothing stating that I did . There are far better luxuries than Direct TV and ATT and I have these options . So I’m taking them .  So , thanks for all your help , but no thanks . I’ve had years of experience with these company’s also and they are not loosing a thing from their existing customers . They are however loosing from the Covid Pandemic , where as people could not afford these things anymore because some have lost their jobs and such . I however have not and like having my TV . I’m a manager for a large retail chain and work a lot of hours , so on my days off . I like to watch TV in my spare time . I’m not going to spend my hard earned money on inflated pricing.  It’s an excuse that somebody else can accept . But I won’t . I’ve got options and I won’t do it . So I hope they do better with no customers . Because that’s what they will end up with . Can’t have a business with 0 customers . 

 

Thanks anyway 

 

Have a wonderful day . I would never want or agree to sports channels free or not free . I could care less about sports 

ACE - Expert

 • 

22.9K Messages

5 years ago

Forum is for customers helping each other. Sometimes we can direct to solutions or give guidance for improving a situation. Other times we have to give hard realistic perspective, though it may not want to be heard, is said honestly.

 

By "free sports ticket", that indicates part of the issue. Most intro offers include the NFL Sunday Ticket free for the 1st season. Like other sport subscriptions it works on a annual renewal. So you have to call prior to the start of the next season to opt out. This is listed on the order confirmation. Time frame is renewal notice is in June, with 1st of 6 installments in July. That gives plenty of time to opt out before the season starts in September, which will adjust the charges for any installments already billed.

 

The NFL Sunday Ticket is optional (after the free intro offer). Sports is one of their biggest selling points (they are the exclusive provider for the Sunday Ticket after all), so sports channels are in most packages, but you can leave off the optional add-ons as those are for the main sports fans.

 

Pricing, as in the base costs not just discounts ending, has gone up over the years. This is because networks charge more and more each year. TV providers have been fighting harder the last couple years against those costs (since raising bill to match causes upset customers and an increase in calls), which has resulted in networks increasing their revenue with more advertisements (and more unavoidable ones for On Demand). So none of us like where pricing is now, but as their costs go up then our bills go up, they can't just absorb increasing costs with nothing to cover it.

 

Wherever you go from here, just make sure to read the order confirmation that is delivered directly by the company and be wary of 3rd party sales agents. This is why I choose to call a company directly, to make sure there is no "middle-man" to cause problems. And verify amount and length of specials, discounts or "free" trials, so you don't get a surprise bill. And naturally do not expect that cost and programming is permanent as all TV providers have that clause that pricing and programming are subject to change, since they don't own the channels.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

NEED HELP?