Alorica Subcontractor Employees for Directv sending death threats to customers. What can be done?

What makes you think DTV works with/provided anything to them?  They buy lists off the dark web that comes from hacked accounts. How do you stop anyone from anywhere in the world from calling/texting or emailing you let alone a company.

> What makes you think DTV works with/provided anything to them?

Two reasons.

1) Alorica had information about a change to my account that JUST changed (less than a few days from when Alorica contacted me). That was the whole premise of their call. Did Directv just experience a hack in the last few days? If not, then the only way Alorica could have known the change to my account was to have some sort of pipeline with Directv.

2) Google Alorica Directv. There are several posts about former employees talking about Directv being one of Alorica's accounts and other connections.

They called you about changes in your account and they didn't know your name?  As this is a customer to customer forum we have no idea if DTV has worked with this so called company or not.

As I already stated, Alorica knew a specific change I just made to my Directv account. They talked to me about it. It was the premise of their call. Obviously Directv's legacy database has some old data in it, but that doesn't change the fact that this Alorica company has some way of getting information on recent changes to customer accounts.

File a BBB complaint. That sends your concern to corporate. That should get the ball rolling if the other methods go nowhere. But be prepared that you may have just dealt with a pure crook who has no associate with DirecTV and is just very savvy with information acquired through the dark web and other means to try and trick people.

Either way, hope you get this sorted out.

Thanks Juniper

Alorica is a bpo (3rd party call center company) that does indeed contract with Directv and other major companies to manage their customer service, there are many Bpo's that have Directv as a "client " as a matter of fact the first time I worked as a directv customer service rep it was via PRC which became Alorica. Other BPO'S that Directv uses are: Sitel, Convergys, T-Tec (formerly Teletech), Asurion (protection plan management) and a few others that I can't remember atm. My last time working for Directv was via Asurion it was work from home until ATT took over and eliminated  work from home agents, this was long before covid. I worked for Asurion from 2012 to 2015. Alorica is not in the habit of scam calls so I'm not sure what exactly is going on in your case 

Hi nabukl,

I think you're right it wasn't a scam. If they were trying to scam me, the death threats wouldn't make much sense. So I guess they WERE affiliated with DirectTV (although did their best portray themselves as DirectTV employees), but when I didn't play ball, they shared personal customer information with others not in their company. The real question is what kind of accountability exists at this company where they feel comfortable enough literally threatening to kill the family members of people they call and sharing sensitive client data with their friends.

If Alorica has employees crossing the line like that, absolutely file a BBB complaint. With actual "death threats" that might be something to discuss with law enforcement as well. Hope it resolves well for you.