ATT erroneous billing for NO SERVICE

You won’t get resolution here. This forum iis not customer support.

I have been TRYING to resolve this with ATT/DirecTV for months now. The service was SUPPOSED to have been disconnected in May of 2018 (yes, almost two years ago now) and WAS NOT. I did not receive packing materials or label to return the equipment at that time either!

I had just discovered December 26, 2019 that I had inadvertently been paying (autopay out of my checking account via debit VISA card ending in *4820) for DirecTV account number [EDITED per Community Guidelines] since May 22 of 2018 - WHEN IT WAS SUPPOSEDLY DISCONNECTED.

EVERY TIME I converse with ATT representatives they assure me that this will be straightened out. I has never happened. I was supposedly going to be refunded at least part of the huge amount that was collected from me for services I did not have. THAT has never happened either.

ATT was supposedly not going to be billing me any longer - THAT was a lie as well. I had to resort to stopping payment from the debit card you were continuing to charge. Wells Fargo took care of that - they had to delete the card to do it.

Almost immediately after the card was cancelled, I began getting ATT requests to send them another card number to continue their rampant auto-billing (auto-theft is more like it) for service I don't have and haven't had for going on two years.

Wells Fargo Bank then reversed charges for the last two months' payments that they took from my account, and THAT is the amount they now wish to have me pay to you, for service that I have not had since May of 2018.

Now they are threatening me with collections, for the amount that Wells Fargo reversed from them. AND I cannot get hold of anyone to tell them to cease and desist!