Bill has gone up over $60 a month and have called customer service multiple times. They will not do anything. Basically told me to cancel.

So go back and look at the last bill before the increase. It should list exactly what the discount was. Discounts like that are generally for 6 or 12 months. Good luck getting another one. Directv is now very reluctant to extend discounts. As you found, they’ll just let you cancel. 

DTV only raises their base rate at the beginning of the year with emails going out in Oct/Nov and are generally less then $10 so any increases are PPV or discounts ending.

From context it seems the big reason you are upset is you can no longer get $60 off your bill. Well that is to be expected as by nature of discounts, they are not permanent.

So instead of expecting a business to price service at what you want, manage it yourself. Reduce service until within budget. If that doesn't work for you then of course cancel.

Discounts are temporary perks, not something you are entitled to. They cannot do anything, for as a business you are the problem. They cannot afford customers who operate at a loss, or at close risk of doing so. So now is the time to understand what service truly costs and budget accordingly. If you cannot afford service without a discount, then you are fooling yourself by living beyond your means and it is your responsibility to make changes that work for you.

You may find this harsh, but in the end they are a business, not a charity. You don't set pricing but choose within the available options. It is their business, not yours.

Who said anything about not being able to afford it.  I think you might be reading a little too far into this.  My issue is poor customer service.  Rarely do subscription services raise rates +40% outside of the cable/ satellite industry.  I’m just not a direct tv apologist or on their payroll.

Nether are we, the only employees of either company have that fact spelled out in a box similar to the ACE box.  AT&T's CEO stated last year there will be no more discounts for existing customer so the CSRs are doing their job when they tell you that.

You were getting $60 off as a discount that has now ended. You called to get bill back to a "reasonable price" (assumedly the $60 off you had). Claimed nobody willing to help you, which from context sounded like you were simply told no discount available at this time. From no discount saying customer service is terrible.

Agents are willing to help within their means. They cannot make discounts magically appear. Because of excessive discounts (like yours), their CEO announced discounts would be pulled back while they address the problem. After problem accounts are resolved it is expected that discounts would return, but in moderation. Since $60 is around the value of a package (actually higher than their lowest costing one), I wouldn't expect that much again.

If you can afford it, then where is the problem? You weren't going to get the discount forever, so now are back to normal cost. If you simply do not like the cost, then reduce service or cancel.

DirecTV did not raise rates 40% but your discount (I assume valued as much per your complaint) ended. So you are back to normal rate.

Not an apologist, nor am I on their payroll. But I do see the reality of the situation. And I am always annoyed when people cry about rates being raised when the truth is their temporary discount ended so the bill they now have is their normal bill in the first place.

Well for your information, I have basically  been paying the same amount for my direct tv for the last six years give or take $10-$15 for rare increases.  Everyone has their own opinion as to what a service is worth and what they are willing to pay for it.  I am not willing to pay that much more per month for the same exact service/ package I have had for the last six years.  So when I say that the price is that much higher, that is what it is regardless of how they came to the price they charged.  I don’t care how they come to it, all I care about is the bottom line.  Thanks for the input though.  Seems like a lot of other people feel the same way. Probably why they have lost so much business over the last few years.  And by the way, they have called me several times the last two days and offered me the same “discounts” to get the price back where it was.

Those calls maybe from scammers.

If you don't feel the service is worth what it actually costs, that is fair. It is also then your responsibility to go elsewhere that you feel better matches instead of expecting a company to keep giving you very large discounts.

Yes rates have been adjusted (once a year for DirecTV) as costs from the networks keeps going up. So bills of all TV providers will keep going up accordingly. So TV provider's operating costs go up then so must our bills, simple economics. That is why when carriage negotiations come up and a channel chooses to cut their feed (or threaten to do so), that I wish more of us customers would complain to the networks or watch other channels instead of trying to force the TV provider to cave into the higher rates.

AT&T's acquisition of DirecTV did not go well. From my perspective, they bit off more than they could chew. I hope that now with the new co-owner, that will allow DirecTV to receive more dedicated support in the near future.

Any calls you have received after canceling are winback offers that you must carefully read the order confirmation and be careful of any exaggerated claims (as with any company). If you have not yet canceled, then such calls would be scams as DirecTV does not call to offer discounts in general. Even with any legitimate offers, again they are temporary. If you expect the price to be ongoing, you set yourself up for a bigger fall. Certainly enjoy discounts while they are there, but plan for the full cost. Otherwise you might as well be begging at the welfare office regardless if you need it or not.

@Tvan9250 

Compare the line-item charges on your previous bill to the current bill. What changed?

As stated before DTV only raises the base cost yearly so a month to month change is discount ending or PPV or On Demand charges.

@Tvan9250 

I would review the bills side by side, including the earlier ones as it shouldn't constantly fluctuate. The charges are itemized so look for any one-time charges (like PPVs), but also any discounts that just rolled off.

If what is on those bills still doesn't make sense, then include the details here (even screenshot). Just leave out personal info of course.