New Member
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1 Message
Bill is now DOUBLE what it was when I started more than a year ago... impossible to talk to someone without spending hours on phone...
Bill is now DOUBLE what it was when I started more than a year ago... impossible to talk to someone without spending hours on phone... Can't talk to anyone without hours on phone and chat currently "has wait times higher than usual, try back later". (Edited per community guidelines). I just want my bill back closer to what it started at and not have to jump thru hoops. I couldn't even find an email address for support. Why don't they have tags like baitandswitch or highAF or iwanttoquit?
Constructive
Employee
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34K Messages
5 years ago
there is no email support and your promotions have expired the ceo has stated no more discounts after they expire,
@Juniper
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jamesdertouzos
New Member
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2 Messages
5 years ago
It is OUTRAGEOUS that ATT would gouge customers during the Pandemic, just because we are stuck at home. I am a senior, living alone. $20 for a movie rental!???!???!???
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jamesdertouzos
New Member
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2 Messages
5 years ago
It is OUTRAGEOUS thatATT would gouge customers during the Pandemic, just because we are stuck at home. I am a senior, living alone. $20 for a movie rental!???!???!???
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
@shram18
Intro discount is for the 1st 12 months only. A welcome special, not an expected ongoing price. Getting close to your intro price is not a realistic goal.
Networks raise their costs to TV providers. That is why there is an annual price adjustment as it takes into account all the networks that have increased their costs in the prior year.
Getting a new discount is practically impossible. This is because their CEO announced that discounts would be pulled back. They are weeding out accounts operating at a loss.
So reduce services until within budget. If you cannot afford it without discounts, then it is up to you to change your service until it works for you. It is not up to the company to do it for you by way of discounts.
There is no bait and switch. Advertisements list the fine print. The order confirmation sent to you before you were installed listed the discounts in the amount and how long they were for. The monthly bill shows discounts counting down, such as $20 off for 12, 1 of 12 (2 of 12, etc.). So again there is no bait and switch as all the information was there. Was up to you to read it.
As for contacting customer support, over the phone is the option. They are very low staffed per Covid-19 has many call center shut down for the moment, plus other employees on extended leave. There is no email support. There has been a chat option on their contact page, but it was a low staffed department to begin with so was just supplemental to customer service during normal times. Personally I wouldn't use chat as customer support apparently cannot see their notes (according to those with the "employee" tag and speaking with support), and I question the accuracy of their information in recent months.
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