Billing issue - Chat Room

Where does this Chat room show up?

I mailed both boxes back. I got a letter in the mail claiming they did not get them. I had a tracking number that showed that both boxes arrived. I was warned by the person at the post office to get a tracking number because I might get accused of this. I did my job of returning those boxes. This is very upsetting.

I did call DirectTV and they said that they arrived - it took a bit, but they found them. So why was I charged?

Sounds like they weren't scanned in properly. If they found them, then it should be credited.

The Post Office (USPS) is only used if they sent you a return kit (the old process). They only do that if over 10 miles away from a participating UPS or FedEx location. If they didn't send a return kit, but you went to post office and arranged your own shipping, then that would have been the problem as wrong method used. But if you used the correct method, then the error is on them.

You would have to call and verify it is now logged in and that you get credited. Though we can give guidance on many things, we are still just other customers so do not know exactly why you were charged. All I can say is there have been issues with their new return process, so perhaps this is just another example.