New Member
Billing issue - Chat Room
I was charged $135 for something on my statement and I wanted to chat with someone
with the chat room. But the chat room does not seem to exist - been checking
all day long and yet to see it.
New Member
I was charged $135 for something on my statement and I wanted to chat with someone
with the chat room. But the chat room does not seem to exist - been checking
all day long and yet to see it.
shannon02
ACE - Expert
•
21K Messages
5 years ago
All the CSRs are on the phones so there are none to chat.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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shannon02
ACE - Expert
•
21K Messages
5 years ago
Click on the link that says contact us at the bottom of this page.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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nabukl
ACE - Professor
•
2.3K Messages
5 years ago
______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
•
22.9K Messages
5 years ago
@dgoldens3
The "chat" option is only sometimes available. That is supplementary to customer support so has limited options. Plus the info given in recent months makes me question if they might be outsourced as a lot of the responses were inaccurate. In any case, Covid-19 has DirecTV short staffed on all fronts.
The amount of $135 is exactly the amount of a non-return fee for HDDVR/Genie level of equipment. So if it says NRF then they are not showing they got a box back.
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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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