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Billing Supervisor

Expected a call back when I escalated that I have been billed after canceling my account. I need contact on this immediately, but no one will call back or is able to help when I call.

Responses

JBayudang

Associated Member

•

11 Messages

5 years ago

Hi. This is a community forum and no one here can access your account, and there's no way that a supervisor can call you by posting it here. Call AT&T and ask for a supervisor.

*I am a trusted partner that is associated with DIRECTV, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

8

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Juniper

ACE - Expert

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22.9K Messages

5 years ago

@JoCo

When you cancel service you still pay for the entire service month, even if you cancel before the bill is received, payment goes through, or even just 1 day into your service cycle.

Here is the notice they sent in 2018 about this updated part of the Terms of Service.

Please read this if you receive DIRECTV, AT&T U-verse® TV, AT&T Internet, AT&T Phone, and/or AT&T Fixed Wireless service(s). We want to remind you that you’re billed in advance for recurring service(s) and/or programming charges and applicable fees based on the terms of your current service agreement(s) with us. Starting January 14, 2019, subject to applicable laws, we’re updating your agreement(s) to include your recurring service(s)/programming charges and fees won’t be prorated if you cancel the above service(s) on any day other than the last day of your billing cycle. Your service(s) will continue until the end of your billing cycle but you won’t get a refund (prorated credits) for any remaining days left in your billing cycle. For products not listed above, refer to their terms of service for more information.

Questions about this change? Go to att.com/ProrationPolicy for more information and to see the revised section of your service agreement(s).

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JoCo

Billing Supervisor

JBayudang

Juniper

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JoCo

Billing Supervisor

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Juniper

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