Billing

Went from 73.73 to 140.32 been trying to get it fixed for 3 weeks now. with no help

at this point I'll let the FCC and BBB handle it.

and if i do have to reduce service. I'd rather cancel and go with another company. As from what I've seen At&t doesn't care about their customers. Just about how much money they make.

FCC and BBB cannot stop your discounts from completing as scheduled. Nothing guarantees that you will continue to have that $70 rate.

Pay TV is a luxury entertainment service, not considered essential, so there are no protections in cost regarding Covid-19 nor is there any requirement otherwise. If you cannot afford it without discounts, then it is up to you to adjust services until within budget.

Also at least try calling the correct number first. Calling an individual was not customer support.

Remember if those were your intro discounts, remember the savings are for the 1st 12 months, but because of the value of equipment and install you have a 24 month service agreement. If you cancel you would then be liable for an early cancellation fee (ECF) valued at $20 for each month remaining (i.e. 12 months left would be a $240 ECF).

It has nothing to do with caring or not. The fact is they are a business, not a charity, so cannot afford to give handouts.

no. Just ripping people off. Been trying to get this fixed since 4/23/2020 for your info. thru facebook thru phone calls, and thought maybe here. but so far nothing. glad i never switched my phones to at&t. and never will now. Since they care more about how much money they can get out of a customer then offering a good deal. will be checking out other options as well. first time in the entire time we've been with directtv that they have raised our bill without being willing to fix it. even the salesman who sold us direct tv told us we could call and they would adjust it.

online billing. i just pay the bill every month. never got statements.

DirecTV still provides you a monthly statement. You can access it online and read them at any time. Paying your bill online, or having auto bill pay, doesn't mean you don't get a statement.

So you've gone over a year with DirecTV and never once looked at a statement, not even your first? Time to start managing your finances and reading your bills instead of blindly assuming everything will be as you wish it was.

@JamesInNevada

Apologies, it seems @Directvhatescustomers is starting to follow me around and making false accusations, akin to actions on the playground from elementary school.

Unlike their claims, I am here to help others, which sometimes comes down to providing guidance and a realistic perspective. I do advocate dealing with companies directly, avoiding 3rd party retailers to avoid the very reason you describe. If "Juan" is the salesman you speak of, that would explain why he has dodged your calls.

Though the service agreement with DirecTV remains valid, if the paper given to you by the in-store agent (or simply what they "promised') was different then what you received, you dispute through either their store location or calling the 3rd party vendor they work for.

Personally I would like pretty much all companies to stop using 3rd party vendors in general, as DirecTV is not the only company that goes through a situation like this. So problems like this are not exclusive to DirecTV, but to businesses in general.

I certainly agree that you dealt with a very bad sales agent. Unfortunately the reality is DirecTV sent you their own confirmation detailing exactly what was on the order and you accepted install (which should have included signing the techs handheld), securing the order as in DirecTV's system. And by further not looking at your statements, you were blind sighted when the discounts ended. The sales agent made false promises, but not going by the order confirmation (or not even reading it) and not looking at your bills, was on you.

You don't have to like the situation, but at least understand the reality of it. Any dispute will be with the 3rd party vendor regarding their sales agent. DirecTV is providing you the service as shown on the order they verified you.

Believe DirectTVhatesCustomers more then you at this point Juniper.

@JamesInNevada

I have stated the reality of the situation. Sorry it was not an answer to your liking. Hope the dispute with the 3rd party goes well.

@Directvhatescustomers

As I have stated before, I am not one of their employees. I do have many years of experience dealing with them and other companies, including helping family and friends (one in particular who was horrible at managing his finances and ended up building up debt beyond help). Most businesses who operate with call centers do not record calls for record keeping, but just quality and training purposes. This has been verified on the phone with them and by others identified with the "employee" tag. Best you can do is request to have a supervisor review to see if a call was captured, but it is a slim to none chance.