Billing

Went from 73.73 to 140.32 been trying to get it fixed for 3 weeks now. with no help

She left a message on JuanSG's Voicemail Saying to talk to me. Cause She's too busy working with this COVID19 stuff going on. But he couldn't be bothered to answer the phone. Just left it sitting his voicemail and probably hasn't updated the system yet.

sounds like your promotions expired after the first 12 months, if thats the case theres not a billing issue its just gone up to what everbody else pays after promotions, directv announced last year they will no longer extend promotions to existing customers after they expire

leaving a vicemail does not give you authorized user status it must be done by her on the phone in a live call, i dunno who juan is but your probably 1 of 100s of calls he gets a week.

Promotions shouldn't double my bill and be a total ripoff. especially During COVID19 when lots of people lost their jobs. Now at&T wants to take food out of my kids mouth. Cause their greedy people that only care about how much money they can get.

my wife works. I don't

at this point I'll let the FCC and BBB handle it.

and if i do have to reduce service. I'd rather cancel and go with another company. As from what I've seen At&t doesn't care about their customers. Just about how much money they make.

FCC and BBB cannot stop your discounts from completing as scheduled. Nothing guarantees that you will continue to have that $70 rate.

Pay TV is a luxury entertainment service, not considered essential, so there are no protections in cost regarding Covid-19 nor is there any requirement otherwise. If you cannot afford it without discounts, then it is up to you to adjust services until within budget.

Also at least try calling the correct number first. Calling an individual was not customer support.

Remember if those were your intro discounts, remember the savings are for the 1st 12 months, but because of the value of equipment and install you have a 24 month service agreement. If you cancel you would then be liable for an early cancellation fee (ECF) valued at $20 for each month remaining (i.e. 12 months left would be a $240 ECF).

It has nothing to do with caring or not. The fact is they are a business, not a charity, so cannot afford to give handouts.

no. Just ripping people off. Been trying to get this fixed since 4/23/2020 for your info. thru facebook thru phone calls, and thought maybe here. but so far nothing. glad i never switched my phones to at&t. and never will now. Since they care more about how much money they can get out of a customer then offering a good deal. will be checking out other options as well. first time in the entire time we've been with directtv that they have raised our bill without being willing to fix it. even the salesman who sold us direct tv told us we could call and they would adjust it.