Contributor
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2 Messages
Can you please list ALL fees that will be charged for a monthly total?
Our contract will be up on May 8, 2020. We are currently reviewing all options with other providers. I know that our DirecTV monthly rate will be going up for Select to $85 plus a 2nd TV access fee of $7. Besides the two fees stated, what other fees will we be charged? Is DirecTV charging HD DVR fee after our contract expires? If you can please list ALL fees and/or any equipment fees that will be charged for a monthly total, it would be helpful. We are only interested in DirecTV service. We will NOT need internet service. Do you have any offers available for current customer for customer retention? Lastly, I was not able to locate the CHAT button like I had previously used that feature. Can someone with DirecTV answer my questions??
Accepted Solution
Official Solution
shannon02
ACE - Expert
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20.8K Messages
5 years ago
The HD fees are for the account and will continue so long as the account is active, other then the annual price increase and taxes and anymore additional TV fees nothing will change when your contract ends.
This is a customer to customer forum the only employees here are on their own time and can't speak for their company per forum rules.
Chat is only available when there is a CSR available to receive them.
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Accepted Solution
mdram4x4
ACE - Master
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6.5K Messages
5 years ago
just look at your bill
the only thing that will cahnge is the credit will be removed
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Juniper
ACE - Expert
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22.6K Messages
5 years ago
The $85 would be Select "All Included". This means you 1st TV fee and the receiver services for the account are part of that cost. The breakdown compared to those who don't have it "All Included" is itemized as Select $62.99 + Advanced Receiver Services $15 + Primary TV fee $7 is $84.99 and rounding the penny to make it look good at a flat $85. So you are not charged on top of the $85 for the TV fee and receiver services as they are already there.
I would caution as DirecTV is a 12 month introductory discount with a 24 month service agreement. So discount ending would not mean your service agreement is ending. The one exception is if at start you bundled DirecTV with a qualifying AT&T service that gave a 24 month discount on the package only portion of the bill.
The "chat" function is only there when an agent is available. It does not have a hold option like calling in where you wait in line. I would caution on using it as it is supplementary with customer support, and recently the quality of info provided is questionable.
This is a customer to customer forum, not DirecTV official support. You will need to call DirecTV and when you get the voice system to say "cancel" so that you are routed directly to their cancellation/retention department. Be aware that it is doubtful to be any possible good offers until the service agreement has actually ended, not 2 months prior.
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shannon02
ACE - Expert
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20.8K Messages
5 years ago
While you can cancel at anytime you will still pay for and receive service until the end of your billing cycle.
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