Call DirecTV. At the voice prompt say "cancel" to route you to the correct department. Be prepared for long hold times per the short staffing caused by Covid-19.
This is a public forum of other customers so we cannot access your account.
Sorry but that is the situation with Covid-19. Until call centers open back up, they have to deal with minimum staffing. This is the reality as much as you might not like it.
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This is a customer to customer forum. You will have to call in (1 800 531 5000) and say "cancel" at the prompt to cancel your account. Be aware there are longer hold times right now due to covid-19 staffing.
I assume that the COVID-19 crisis is also interrupting DirecTv's ability to keep track of their accounts. I contacted DirecTv several weeks ago and told them that my account should be cancelled. I was assured that it was. Nevertheless, I received an email today in which DirecTv said they were cancelling my account due to nonpayment. Clearly someone has their wires crossed.
Also, what's even funnier is that I called DirecTv today to work through this problem and, not surprisingly, customer service was closed. However, according to the pre-recorded message, the office was closed due to the holiday.
COVID-19 and sheltering in place is no holiday!
I will try again tomorrow.
P.S. Is there a way to communicate with customer service via email?
Any system maintenance is probably going slower. Unknown about voluntary cancellation vs the notice for nonpayment.
Call DirecTV, when you get the voice prompt say "cancel". Would at least save from multiple transfers.
If you got a customer service closed message, then you probably called the AT&T number as they have traditional business hours. Make sure you are calling the DirecTV specific one.
800.531.5000 | Pay Bill | Order Movies | Refresh Your Receivers
General support daily, 8 a.m. – 12 a.m. ET
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Thank you. The prompts will not respond to this verbal command. The recording says I have to pay my bill first and it will not do anything until I do so. When I press "0" it simply forwards me to ATT/DirecTv, at which point, I am told they are closed for the holiday.
For holiday? Something is weird. You are calling the DirecTV specific number, not AT&T or a store?
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Unfortunately, this doesn't seem to work when you receive a service dissruption notice for a payment issue - especially after you have already turned off the service.
I will wait for Monday I guess. It is just shocking to receive threatening emails at this time from a company that is claiming to be proactive in helping its customers during the COVID-19 pandemic.
I am sure tomorrow will be spent on the phone with DirecTv for hours.
Something is very odd. Probably a system issue with routing the call. Low staffing I guess means not fixed in a normal timely manner.
Good luck tomorrow. Hope it all pans out.
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I have phoned numerous times and have now resorted to using this messaging system to cancel my account. Please respond back to me as I NEED to cancel my account. Thank you.
No one here can access, let alone cancel an account. Calling in (1 800 531 5000) is the only way to accomplish this. It seems like there were some problems calling in yesterday but I was able to call in this morning with the only issue being a longer than usual hold time.
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The only way to cancel is calling DirecTV. When you get the voice prompt say "cancel".
There is no other way to cancel as they require a live agent to discuss the situation and try to retain your business. Not only are they inbound support (you call them, they don't call you), but this is a public forum of other customers. So this is not a place for official support.
You have to keep calling and being patient. They are greatly understaffed per Covid-19. Sorry but this is the reality.
Right now 17 minutes is very good. Our state has a call center and we've got our stay at home extended, so maybe next month it will be lifted and get a boost to available agents.
I feel sorry for any financial impact they are experiencing, but I wonder how many of them are glad not to be tethered to the phone and getting blamed for everything that is not their fault.
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Juniper
ACE - Expert
•
23K Messages
5 years ago
Call DirecTV. At the voice prompt say "cancel" to route you to the correct department. Be prepared for long hold times per the short staffing caused by Covid-19.
This is a public forum of other customers so we cannot access your account.
3
0
Cstarman922
Employee
•
144 Messages
5 years ago
0
0
kjy1963
New Member
•
1 Message
5 years ago
I assume that the COVID-19 crisis is also interrupting DirecTv's ability to keep track of their accounts. I contacted DirecTv several weeks ago and told them that my account should be cancelled. I was assured that it was. Nevertheless, I received an email today in which DirecTv said they were cancelling my account due to nonpayment. Clearly someone has their wires crossed.
Also, what's even funnier is that I called DirecTv today to work through this problem and, not surprisingly, customer service was closed. However, according to the pre-recorded message, the office was closed due to the holiday.
COVID-19 and sheltering in place is no holiday!
I will try again tomorrow.
P.S. Is there a way to communicate with customer service via email?
1
kjy1963
New Member
•
1 Message
5 years ago
Thank you. The prompts will not respond to this verbal command. The recording says I have to pay my bill first and it will not do anything until I do so. When I press "0" it simply forwards me to ATT/DirecTv, at which point, I am told they are closed for the holiday.
2
0
kjy1963
New Member
•
1 Message
5 years ago
Unfortunately, this doesn't seem to work when you receive a service dissruption notice for a payment issue - especially after you have already turned off the service.
I will wait for Monday I guess. It is just shocking to receive threatening emails at this time from a company that is claiming to be proactive in helping its customers during the COVID-19 pandemic.
I am sure tomorrow will be spent on the phone with DirecTv for hours.
1
0
grantwr
New Member
5 years ago
1
0
Juniper
ACE - Expert
•
23K Messages
5 years ago
@grantwr
The only way to cancel is calling DirecTV. When you get the voice prompt say "cancel".
There is no other way to cancel as they require a live agent to discuss the situation and try to retain your business. Not only are they inbound support (you call them, they don't call you), but this is a public forum of other customers. So this is not a place for official support.
You have to keep calling and being patient. They are greatly understaffed per Covid-19. Sorry but this is the reality.
3
0