Canceled my direct TV and they continue to charge me

If you called April 2nd, then the last bill of service would be March 15 thru April 14 based on the dates you mentioned. The bill that would have been April 15 thru May 14 should have shown a $0 balance confirming final payment was received, or only one-time charges if there was something left to clear the account.

So service month starting April 14 and again May 15 means 2 months worth of bills after it was to be canceled.

Call DirecTV, when you get the voice system say "cancel" to route you to the retention/cancellation department, and request a supervisor. Even if the account shows a canceled status now from your later calls, that was still for the service months after the original request on April 2. Hope they get this straightened out.

You should receive an email confirmation within 24 hours of the account being set for cancellation.

Historically there is not a "confirmation code". But as AT&T has migrated most of us to a new billing account system, perhaps that is something new.

At least in the old system, even if an agent did not save their notes before the next call came in (on purpose or by accident), the system would still have an automatic record of the account being accessed and even a system generated note if a keyword was captured for the call reason (such as cancel). From what I've gathered, agent comments and system notes are in different sections or tabs of their system and not all agents are familiar with the latter. As long as that basic functionality was put in the new system, they would have a way to see when you called.

I hope this gets resolved, before the next bill generates. No longer disputing other than refusing to pay bill does not end well. Outstanding balances do get collected. Would be a harder dispute if the account goes down the collection path.

I hoped you called the DirecTV specific number (not AT&T's traditional number) and told the voice system "cancel". Only the retention/cancellation department can close the account.

I do not work for AT&T/DirecTV. I am a customer like yourself as this is a public forum. Any who do work for them in some capacity have the "employee" tag, though they disclose they are posting on their own time (off-the-clock) so only providing guidance not anything in an official capacity.

Never suggested this was an anomaly. Since they have been moving us to a new account system there have been issues. I was just providing info in the hopes you would have the best chance at resolving it. Had hoped it was just a matter of your cancellation date was within the dates of the bill (so just no proration), but per the bills received showing itemized services for later months means your account did not cancel.

Though if it shows cancelled, but not completing I wonder if this is an issue with the agents or a system issue that is hanging when the service month ends. Wish I had the capability to see their system and get this corrected or report higher any issue that is causing the problem. But being a customer myself, that is beyond what I can do.