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Cscmetro

New Member

Friday, April 17th, 2020 11:49 AM

Can’t get to anyone at Directv that can help me

I have been trying to call Directv to extend my suspension on my account and no one can seem to get me to the right area. Every time I’m transferred, I am on hold for an hour then the line drops.

Question

96

6

0

litzdog911

ACE - Sage

 • 

46.4K Messages

5 years ago

Call Centers are currently slammed due to coronavirus staffing issues, so expect to be on hold for a long time. Keep calling and be patient.

7

0

Cscmetro

New Member

I definitely understand, I just want it in record that I have been calling them so when the try to bill me I have it on record. With that been said I’m good as long as I have it documented.

Like

5 years ago

0

nabukl

ACE - Professor

 • 

2.3K Messages

You're not documenting anything by posting here, this isn't customer service. Maximum suspension is 6 months in a 12 month period so if you're already at the max then it can't be extended.

______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

Juniper

ACE - Expert

 • 

23K Messages

@Cscmetro

Nothing is documented here as this is a public forum so does nothing for your account. Just got to call for official support. Yes per Covid-19 they are very understaffed right now.

Suspension is max 6 months within a 12 month period. So if you've hit your 6 months, then it stays active.

https://support.directv.com/account-management/2430

(edited for spelling errors)

(edited)

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

Cscmetro

New Member

I know that this is not an official document. It’s proof for me, not you, not customer service, for me.

Like

5 years ago

0

Juniper

ACE - Expert

 • 

23K Messages

Proof for you? Well in that case that is what it does as it will not be proof for anybody else.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

rodeomom

New Member

5 years ago

I can't get ahold of anyone either

0

0

rodeomom

New Member

5 years ago

I can't get ahold of anyone either

0

0

rodeomom

New Member

5 years ago

How can I take some programming off and remove some tv's? Why can't I do this online? it says I must call in to remove...and when I do I can't get anyone. Is there not a way to contact via online?

1

0

Juniper

ACE - Expert

 • 

23K Messages

@rodeomom

Posting multiple times will not get someone on the phone quicker. Low staffing is the reality of Covid-19.

The reason you cannot remove programming online is that reduces revenue. So similar to some other companies, DirecTV requires you to call in to make any changes that would reduce money going into the business. So for reducing package, removing optional services, full out canceling, etc. you must call. This allows a live agent to discuss with you and see if they can avoid, or at least minimize, any revenue reduction with suggestions or offers.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

rodeomom

New Member

5 years ago

How can I take some programming off and remove some tv's? Why can't I do this online? it says I must call in to remove...and when I do I can't get anyone. Is there not a way to contact via online?

1

0

Cstarman922

Employee

 • 

144 Messages

There is not. Reduction of services (lowering package or removing receivers) requires a call in to customer service (1 800 531 5000). As stated above in this thread there are extensive hold times right now.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Like

5 years ago

0

shannon02

ACE - Expert

 • 

21.1K Messages

5 years ago

Nope, because that is how DTV and other companies have set it up.

(edited)

0

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