New Member
Charge for you sending me a replacement for your equipment that broke
Spent one and a half hours on the phone trying to get a replacement receiver for one that is not working. They demanded that I pay a $19.95 shipping fee to replace the equipment! Had to go through a supervisor named Kevin before I got anywhere with them. Both people I spoke with were very polite, but it is absolutely ridiculous that I should have to pay to have a new receiver sent to me after I have been paying for this one for most of the last 8 years! After an hour and a half, he finally gave me a $10 credit, but that is not good enough! I will be looking at other viewing solutions that are not owned by AT&T! DirecTV before AT&T had much better customer service!
Juniper
ACE - Expert
•
23K Messages
5 years ago
Delivery of a box is $19.95 service calls are $99 (as you own everything else), remotes $15. These are covered if you have the optional equipment protection plan.
This is the repair/replace model that has been in place for over 20 years and in the Terms of Service. AT&T didn't change it, this is how it was for years before them, including your 8 years.
You are not paying for the box itself on the monthly bill as DirecTV does not rent their boxes. If there is a lease cost, it is one-time at time of order. The monthly cost are the services for the account and how many TVs are authorized for service.
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icedberg
New Member
5 years ago
Yeah Juniper, pay $8.95 a month for something I will have used exactly 1 time in 8 years, that is just ignorant! The policy is stupid, why can't I just go to the local Satellite installer and get a replacement? This is nothing more than a scam to (Edited per community guidelines) more money from customers! Bet if I throw their broken one in the trash they will want me to pay for it even though it is obsolete and nothing more than a paperweight now. My local phone company provides better service, they noticed something was wrong with the modem and called ME to set up an appointment to change it, guess what, NO COST to me!
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icedberg
New Member
5 years ago
Looks like AT&T can wave me goodbye unless they change something very soon. I can get all of the primary channels I have now through streaming services for about 2/3 of what I am paying now and I will own all the equipment needed! They better get my bill to around $100 soon or I am gone! Tired of getting nickeled and dimed with increases!
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