New Member
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3 Messages
Costco and Directv Offer
One year ago, we accepted an exclusive Costco and Directv offer for service at a discounted rate as long as we maintained our Costco membership. We are still Costco members. This month, our discount was not applied. How do we receive a credit on our account for the month of June and resume our exclusive offer?
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shannon02
ACE - Expert
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20.7K Messages
4 years ago
Those salespersons in Costco are not DTV/AT&T employees they work for a third party company that sends the order to DTV and say anything to get their commission.
AT&T CEO has stated there will be no more discounts several months ago
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mdram4x4
ACE - Master
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6.5K Messages
4 years ago
go back to costco, talk to the salesman, you will find out he lied
then go look at the order confirmation you were emailed prior to install, that is what you agreed to
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Juniper
ACE - Expert
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22.4K Messages
4 years ago
@kls162117
DirecTV intro offers are 12 month discount. There are no price for life type of options.
Sales agents at Costco work for a 3rd party (usually Smart Circle) that send new orders to other companies. Too often such salespeople will say anything to make the sale.
The order confirmation from DirecTV would have listed what discounts you were receiving and for how long. The bill also counts those down such as $30 off for 12, 1 of 12 (2 of 12, 3 of 12, etc.).
No matter what a sales agent says, read the paperwork provided from the company. In this case the sales agent lied. You can complain at the specific location, or call the 3rd party reseller, but you will not get further discount. This is because DirecTV is providing you what is on the order they have with confirmation sent to you, and that you accepted by having service installed and signing off with tech's handheld that the order was correct.
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