New Member
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1 Message
Customer service and excessive fees!
Everytime I call I’m being transferred to 20 representatives. Problem still not solved and fees are still being added. Bill rising with no notice.
New Member
•
1 Message
Everytime I call I’m being transferred to 20 representatives. Problem still not solved and fees are still being added. Bill rising with no notice.
Constructive
Employee
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34K Messages
4 years ago
Did your promotions expire?
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
What do you mean bill rising with no notice? What "fees" are being added?
So compare the bills side by side. What exact differences are you seeing? Are there new services, one-time charges, or discounts completed?
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