Teacher
•
14 Messages
customer service
Credits promised on DirectTV account, but not given. I have talked to 4 customer service reps but received the 'runaround'! Every phone call is supposed to be recorded, so why can't they just listen to the recordings to verify my credit?
TommyCollins
Teacher
•
14 Messages
5 years ago
Several years ago I had a problem and had to go all the way to the CEO's secretary to get it resolved. She was extremely pleasant, understanding, and professional. Solved my problem immediately and we had a long conversation about AT&T's customer service representatives and the training problem they were having. I have had no problems since then until now. My DirectTV (which I signed up for thinking that the customer service would improve) initial contract price ran out and I was told that I could get a new deal on a specific date if I didn't cancel my service and that I would receive a credit for the 2 months left until that date. I received one credit and when I called to see what the new deal would be, I was told that not only would I not get the other credit promised, but I would have to wait for 8 months to get a new discounted deal! I'm done with AT&T and will cancel all my accounts as the contracts run out. I have been with them since Ma Bell days and hate to leave, but I no longer have the patience to deal with the poor customer service. I guess my 4 phones and DirectTV service means very little to them!
0
0
Constructive
Employee
•
34K Messages
5 years ago
not every call is recorded in fact its much fewer than you think. even if they were all recorded nobody you are able to call have the ability to listen to past calls, once recorded they are locked by legal, this is a customer forum not directv were all customers here same as you
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
0
0
litzdog911
ACE - Sage
•
46.4K Messages
5 years ago
Promotional discounts don't last forever. AT&T is losing money on their TV services and is no longer so generous with extending these sweet deals. You can reduce your costs by trimming channels or boxes you're not using. Or switch providers and take advantage of their sweet deal for a year or two.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
TommyCollins
Teacher
•
14 Messages
5 years ago
no difference. After so many years of good service and then so many years
of fighting with them, I'm just tired of it and finally going to switch
provider. Might as well go with Walmart!!!
0
0
TommyCollins
Teacher
•
14 Messages
5 years ago
get the runaround! And I will be switching! Thanks for reaching out!
0
0
Constructive
Employee
•
34K Messages
5 years ago
@TommyCollins Walmart?
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
0
0
TommyCollins
Teacher
•
14 Messages
5 years ago
pennies anyway!
0
0
Pops_Morgan
New Member
4 years ago
Received quote for cost reduction to all of our services during chat request to upgrade all of our services with ATT. Cost savings never materialized on bill and services were not provided. Unable to contact same chat person. Told that I couldn't email chat log and to take it to local ATT store. Roanoke TX ATT told me to take it to a corporate store. Southlake TX corporate store told us they couldn't honor the chat. They told us the best recourse was to post on ATT forum since others see this and will know there is NO ACCOUNTABILITY at ATT !! It's not all that surprising since we see the same level of inattention, price manipulation and poor, poor service at our corporate account with ATT. ATT too big ??
0
0
Juniper
ACE - Expert
•
22.9K Messages
4 years ago
Thread is from 2019. Please stick to your current thread to avoid risk of outdated information or precise situation that no longer applies.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0