New Member
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2 Messages
Direct Tc Phone internet
Bill for DIRECTV Internet and phone however I don’t have any Internet or any phone and my account is about to be shut off I don’t understand how I got a phone and Internet but without any service
New Member
•
2 Messages
Bill for DIRECTV Internet and phone however I don’t have any Internet or any phone and my account is about to be shut off I don’t understand how I got a phone and Internet but without any service
goldw1800
ACE - Professor
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2K Messages
4 years ago
I have a Thought -Identity Theft may be your answer
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
Your bill shows 3 separate services for DirecTV as well as phone and internet?
If that is all on one bill, then you have a combined bill with those other services. Either identity theft where they didn't mean to combine the bills (to keep it secret for as long as possible), or someone was legitimately combining the bills and they attached the wrong account (which has happened before and is a mess to clean up).
If the internet and phone are AT&T service, call them as the bill would combine on theirs. Depending if identity theft or simply an error with someone else's account they should get the ball rolling.
If it is verified not an error, so identity theft, you will need to send this to their global fraud department.
Report an unauthorized AT&T account or an account change
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
@goldw1800
Actually, this doesn't like a matter of identity theft as we thought. The OP has another thread. It appears this one is very badly worded.
@sondodog63
Stick to your original thread please to avoid confusion. Or at least post in the correct forum if you are missing internet.
https://forums.directv.com/conversations/directv-account/covid/62291baf3c3dbc77d9631ae4
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