New Member
Direct tv customer service
I've been having trouble since October 2019. Had identity theft happen forcing me to change my direct payment card information. Since I was doing that I requested another promotion or wanted to lower my programming to keep my payments the same.
Repeated attempts to get it changed each time with it not happening on Direct TVs end.
Causing late payments, service interruptions and more added fees.
I've talked to so many people to get it resolved that I've lost track of the HOURS that i have spent to do it. It's time in my life that I will never get back.
The end of each conversation is always another required transfer or call to a different department. Not even a quarter of the conversations i have had have been logged on the customer service end so i never get anywhere always having to start over.
I want my account balance zeroed and I want to terminate my service. But they make everything impossible.
As if this covid 19 pandemic didnt make things hard enough you would think that there would be a better responce.
Repeated attempts to get it changed each time with it not happening on Direct TVs end.
Causing late payments, service interruptions and more added fees.
I've talked to so many people to get it resolved that I've lost track of the HOURS that i have spent to do it. It's time in my life that I will never get back.
The end of each conversation is always another required transfer or call to a different department. Not even a quarter of the conversations i have had have been logged on the customer service end so i never get anywhere always having to start over.
I want my account balance zeroed and I want to terminate my service. But they make everything impossible.
As if this covid 19 pandemic didnt make things hard enough you would think that there would be a better responce.
Juniper
ACE - Expert
•
23K Messages
5 years ago
Months ago discount offers were pulled back. They are weeding out customers were were operating at a loss. As a business they must remain profitable, so cannot afford to give away service for less than cost.
If you had requested to lower to a different programming package, but that wasn't done, that is an issue they need to look into. However they will not zero your balance simply because it is not within your budget. There is a late fee waiver request for a specific time period, but there is no other adjusting balance because of Covid-19. https://about.att.com/pages/COVID-19.html#consumers
Call DirecTV and when you get the voice system say "cancel" to route you directly to the retention department. Don't expect lowering of your bill because of hardship, but if there is an actual error (such as requested to reduce package but wasn't done) then hopefully they can confirm and correct.
https://support.directv.com/contact
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