DIrect TV - Horrible service, Bait and switch

Service doesn't go out in rain or snow or blowing wind unless it is very heavy when the dish is aligned properly.

The DTV protection plan that covers service calls, shipping cost for replacement receivers and remotes is only $9.00/month.  You own everything but the receivers so DTV does charge for service calls.

DTV has no way to know your service is not receiving a signal or not working.

You are limited to binding arbitration.

@bellazeus 

First of all it is DirecTV, not Direct TV.

Repair service is not included. They have a 90 day worry free guarantee on their installs, but that is as far as it goes. You either pay for service calls outside of that or opt into their Equipment Protection Plan.

The optional Equipment Protection Plan (EPP) is $8.99 a month. Covers the costs of service calls for repair ($99), delivery of replacement boxes ($19.95), and remotes ($15). Remotes are cheaper through other retailers (Amazon, local store, etc.) and those other one-time costs should be used so little that they are cheaper in the long run. As such I only find the EPP worth it for those that struggle with keeping reserve funds and so find it easier to manage a known small cost in every bill then the larger (though infrequent) one-time costs even though they pay more in the long run.

All DirecTV intro offers come with a 24 month service agreement. If you cancel while there is an agreement on the account, you get a Early Cancellation Fee (ECF) worth $20 for each month remaining. A $400 ECF means there was 20 months left.

As long as your account is active you are charged. If you have auto bill pay then that goes through at the scheduled time each month. How much you use the service has no affect on that as there is no usage tracking as service is one-way. If you are not receiving service because of a technical issue, then you call DirecTV to troubleshoot the problem. If they cannot resolve over the phone and must send a tech out you might get credit for service from the day you called to the appointment depending on exactly what problem you were experiencing.

That was a bad sales rep. If it was DirecTV employed, then you file a complaint with the company directly. But if a 3rd party retailer, then you complain to the 3rd party that rep works for.

I spoke with 11 Directv customer service reps.  No resolution.

There are multiple Facebook pages dedicated to Directv bait and switch stories.

This is a forum, not a live chat. So you don't need to post sentences separately one after another.

If the order confirmation is the same as what you are receiving, then there is nothing to resolve. All companies deal with a bad or malicious agent from time to time. That is why it is the consumer's responsibility to read the paperwork and not go by what a salesperson "promises".

But if what you get is not matching the paperwork from DirecTV and 11 reps couldn't do anything, then I would next speak to a retention/cancellation account specialist. Usually they are more experienced then front line reps, just say "cancel" when you get the voice system to route you directly.

I don't doubt there are people with legitimate complaints, especially with that bad sales agents exist with all companies. But Facebook stories can be anything and everything with as much exaggeration or false info as someone posts. Not exactly a reliable source of simple facts.