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Direct tv installation
Why did AT&T send an installer to OUR HOME without wearing a face covering during the Covid19 pandemic. YOU PUT US AT RISK DOING SO. SHAME ON YOU, I WILL BE PERSUING THIS FURTHER! I SPECIFICALLY ASKED IF THEY WOULD AND WAS REASSURED THAT THEY WOULD DEFINITLEY BE WEARING FACE COVERING!!!! I AM BEYOND IRRITATED ANOUT THIS! I WANT ANSWERS!! THIS IS UNACCEPTABLE!!! PUTTING YOUR CUSTOMERS HEALTH AT RISK IS BEYOND BELIEF!!!!!!
Accepted Solution
Official Solution
Juniper
ACE - Expert
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22.9K Messages
5 years ago
@LCrowl
A customer support agent has no way to guarantee a tech would be wearing a face (mask). They can put a note on the order that it is requested, but it depends on your state if it is required or not. So in that case it is up to the individual tech, or perhaps the rules of the dispatch they work out of.
I live in a state where there is currently no requirement for masks. Some people wear them, some don't. So until there is a statewide ruling requirement masks for everybody, then I shall make no assumption that a tech coming to my home will have one.
The alternative is having your own spare unopened mask to offer them.
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skeeterintexas
ACE - Expert
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28.3K Messages
5 years ago
Did you offer the installer a mask when he showed up without one?
It's called CYA.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Constructive
Employee
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34K Messages
5 years ago
there is no way anyone on the phone could promise a tech would be doing anything whether wearing a mask or washing his hand before getting out of the truck. Did you let him in the house? Did you allow the work to be performed? Directv hires 3rd party installers. They are not directv employees 3rd party companies have their own regulations
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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nabukl
ACE - Professor
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2.3K Messages
5 years ago
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Former directv csr and tech support rep.
Proud Grandma of 3
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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