New Member
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1 Message
Direct tv is a scam
Moved and was never told that automatically puts you into another contract! My contract should of ended today but all of a sudden there is no promotions for current customers and can't cancel because they want a early termination fee for something i was aware of. I was one month out from end of contract and taking to one of the agents to set up move she gave us a deal and yes we agreed to accept the contract but once i got my bill there is no record of the new deal on notes or anything. Requested that they go back to recording of call they claim they can't. Also i have cell, internet and tv as a bundle. I mentioned that I'd rather cancel and they don't care! I'm over at&t all the way around!
Juniper
ACE - Expert
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22.9K Messages
5 years ago
Never told about contract, but talked to agent and agreed to contract? That contradicts itself.
In either case, even if agent neglected to mention the 12 month agreement for the move (or 24 months if with upgrade of equipment), the order confirmation plainly lists it. When you sign off with the tech you are accepting that order and install are correct.
Calls might be monitored for training/quality purposes, so are not all calls and not for record keeping. A bad agent does not make DirecTV itself a scam. If the order confirmation did not match what you expected, that was your opportunity to call and discuss it. Never neglect reviewing the paperwork.
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