New Member
Direct TV telephone scam
Telephone call from Direct TV telling me that I have an old receiver and service to it will stop in 3 days. Tried to get this info to Direct TV so that they could warn customers but it seems to be impossible to email or chat.
sandblaster
ACE - Expert
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2K Messages
5 years ago
There is no point in informing Directv. They can’t do anything about it and other than their website warning customers about scams, they won’t warn customers about that specific scam. Seriously, do you ever remember receiving a warning from Directv about a scam? Scams like that have been around for years.
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shannon02
ACE - Expert
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21.1K Messages
5 years ago
If you have SD only receivers then it is true you have to replace them and the dish in order to continue using DTV, they have a free swap offer.
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shannon02
ACE - Expert
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21.1K Messages
5 years ago
SD receivers start with R or D if your receivers start with H then it is not an SD.
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Juniper
ACE - Expert
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23K Messages
5 years ago
@cgarnett
There are millions of scams out there. Impossible for a company to be aware and inform customers of every single one. So "scams exist, perform your due diligence" is the warning for every company in existence.
However, right now scammers are trying to capitalize on a real DirecTV situation. DirecTV has been shutting down their MPEG-2 (SD-only) feeds since April 2019. So going forward we all need MPEG-4 boxes and receiving dishes. DirecTV will not call you, at most sending an email or bill insert instructing you to call the official DirecTV customer support number.
What are the exact models of each box you have? That will confirm if you need to call DirecTV for the required MPEG swap or are safe to leave it the way it is. We can even give guidance if there might be any reasonable upgrades to consider, as opposed to an overzealous agent recommending more than is good for you.
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