Directv a credit an account

To whom it many concern, I spoke to a representative this morning regarding my mothers Directv account. She has been in Florida since the end of October 2019. She was due back home in Mancelonia MI the end of April 2020. However due to the Covid-19 rules emposed on us by Michigan Governor, she is still in Florida. I usually fly down to Florida the end of April to drive her back to Michigan. I was unable to fly due to having the covid virus on April 18, 2020 and also Michigan Governor’s lockdown. I am asking your company

to credit her account $153.00 for the period of April 21 to May 2020. The account is back on a six month hold till Nov 2020. I am shocked that your company cannot take the current situation and allow a little more compassion due to the current situation. I believe my mother will be dissatified for having to pay this one month and was not able to use this service. I in my own rights believe that your company can some how, some way credit her account via gift card or a refund.

If this cannot be resolved she will take her business to another company.

sincerely

John (Edited as per community guidelines)