DirecTV Cancellation

@Directvhatescustomers

Many an agent has suggested I do combined billing with one of their partners and I have declined as between different companies (which to some extent DirecTV and AT&T still are) causes billing confusion for too many people. As such I prefer being billed directly, not through a "middle man".

No support by email is common knowledge. They have phone and their chat as the options. I was not saying the email address was outdated, only that it might be a possibility as when I did a web search I found references to it in much older posts. So that is why it is possible that it is outdated or a typo as there are other examples.

If you get an agent who give false info, regardless of reason (source info inaccurate, they need some retraining, or just flat out a horrible agent), then you contact the company and submit a complaint. That is what you would do with any company, no hidden info there.

Bottom line is I do NOT work for DirecTV, AT&T, or any of their partners, no matter how many times you seem to imply otherwise. Life experience builds up over the years. I simply choose to avoid having blinders on.

@Directvhatescustomers

Well your belief is not reality. I don't work for them. Not on my LES, not my tax return, etc. Sorry but I am not one of their employees.

even if he was an employee, how is that relevant to your complaint? This is a consumer forum, so we’re all customers.

This is a customer based forum........you came here for advise/answers from customers. The people here like to help. It specifically says he is NOT an employee. Refund checks are no longer sent..........they have replaced them with the cards. Read the terms and conditions of service and you will see that AT&T does not prorate the final bill. Long hold times are expected during this time......you do understand that right?

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

He answered the question.