DirecTV satellite

We're customers, not employees.  You'll need to call DirecTV at the number below to try to straighten this out. But I must ask .... Why did it take 10 months to notice the continued satellite charges?

There is no switching to DTV streaming as it is a separate service so you cancel DTV sat then sign up for DTV streaming.  DTV TOS states you have 60 days to dispute an error in billing to get a refund. 

@pcharnley 

The agent cannot switch you from DirecTV to DIRECTV STREAM. Though they share an owner, they are separate providers. Think of it like requesting to switch from DirecTV to Netflix, Hulu, etc. You cancel one and order the other separately, or even have both if you really want.

DirecTV has a 60 day billing dispute policy. In practice, it has often meant the last two bills plus the current bill the day you called to address it. At 10 months it has been too long. They do require to be notified in a reasonable time of a bill issue. I would suggest be more aware of what you're paying for as going 10 months that you were still paying a big bill without knowing is a bit much.

As it is in the Terms of Service, DirecTV is within their right not to refund you the entire 10 months.

You act like you do not have the authority to refund or credit my account, which I know to not be true. 

You don't know what you think you do. First of all none of act anything on this. We are customers like yourself. Agents can very well not have authority to refund everything under the sun and instead follow the rules of the service. Perhaps they have more wiggle room, perhaps not. But unless you are their immediate chain of command, you don't know what they are authorized to do or not.

https://www.directv.com/legal/directv-residential-customer-agreement/

You must contact us within 60 days of receiving any statement that you think is incorrect or that you need more information about.

It took you 10 months to notice charges. Not buying it.

@CobbTotem3 

Sadly it happens far too often. I have answered many posts in the forum on people who have ignored their bills. A lot of them have auto bill pay, and a good number try to argue it is DirecTV's responsibility to keep on the bill and let them know if there is a problem with no accountability of their own.

My suggestion is when making any changes to a service to review the next 2 bills at minimum. That way you can verify the changes, see any proration for partial cycle, and then full bill going forward. Outside of that at least be aware of what you are paying so if an amount seems off you can do a full review as needed. In this case it would have been reviewing final bill, paying, and then seeing next month a courtesy statement showing payment received and $0 balance for records. Or if on auto bill pay, the bill was paid in full and the following month there is no bill and the customer verifies no auto payment went through.

The worst example of individual financial responsibility I can think of right now, was someone who just found out they were paying for the NFL Sunday Ticket 3 years in a row. As that jumps up the bill roughly $40-$50 for 6 months, it is crazy it took that long to notice. The bad part is I discussed that exact situation with two separate people. And they both blamed DirecTV when it was their fault for avoiding their bills for 3+ years.

I say it again and again, auto bill pay is not a valid excuse to not reading your bill. And it does not remove your responsibility for it either.

WoW 3 years and they did not notice. I review every bill when I get it.

I have a question.  I have DirecTv in two locations IL and FL.  I opened 2 accounts.  In trying to save $, does anyone know if I can use one account and have DirecTv in both locations?  I have a dish at both and internet at both locations.  $$$$  TY

I don't think you can. But not 100% sure.

@KASW 

No. The Terms of Service specifically state that you can only have your service at one location, the one that shows as your service address. If you were to have both going at the same time, that would be against DIRECTV’s rules. In fact, if you connect receivers to the internet in both locations DIRECTV would notice and they would close your account (no joke, it actually happened to a friend of mine). 

The real solution to your problem is getting two accounts, one for your regular house and another for the other house. You can also bring boxes from the home location to the other home, as long as one location is being used at a time. You should not connect the boxes to the internet at all while in your vacation home/home not listed as DIRECTV service address. 

While at your other residence, you won’t be receiving local channels for your main home location. That’s due to the fact that DIRECTV spot beams their local channels. Once you leave the spot beam (around 250 miles away) you won’t get any locals anymore. This is with the exception of Los Angeles and New York locals (main ABC, CBS, NBC, and FOX) as those locals are beamed nationwide.

Do I have to call to get the $65 package? I just changed one of my locations to a lower priced package, but didn't see a lower price.

@KASW 

The $65 package I am aware of is the Entertainment Package. However, that is the promotional rate. After the price hike you’ll see the price go to $102 I believe. But, in order to downgrade, you should call DIRECTV ( number in my greeting below) and say ‘downgrade package’ or ‘change my programming’ to the robot. Also, you may be able to go sign into your online account and DIRECTV.com if you wish to make changes to your programming. Most of the time, when changing the package (downgrading it) you would need to call.

TY  I appreciate your quick reply.

No problem. Glad to have helped you.

You can suspend either account for up to 6 months per year.