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does anyone know how to truly contact the billing department?
When you call level 1, finally get a person after a long wait, you go through 15 minutes of verification and an finally get to ask to speak to some one in billing. The response is to forward you to level 2 (someone in the US). That person requires you to go over the identical verification process and you tell them you need to discuss a billing error. While very nice (so is level 1), they are not billing and cannot help with billing. tThey state they will send you to Premium (level 3) support. once their and asked all the same verification questions, you are put on hold indefinately (no music, omly a msg every minute that you should use att.com.
It is difficult to imagine that a company as largecas AT&T does not have a simple way to get a billing issue resolved. It tends to make one believe it is deliberate.
Anyone know a direct number? This pertains to Directv. Thanks.
Juniper
ACE - Expert
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22.5K Messages
5 years ago
There is no number to a specific billing department, or where it is physically located. However, make sure you are calling the DirecTV customer support number. Since the acquisition too many people use the listed AT&T number, instead of the DirecTV specific one resulting in additional transfers.
When you get the voice system say "billing" and that should route you accordingly. If after the next attempt you still have issues, then when you get the voice system say "cancel" as billing is one of the things retention must be able to handle as it is a big part of keeping customers.
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