Done after 25 years. Prices are outrageous and Customer Service is terrible

Hypothetical question...but to answer: if they did, I would take my dollars elsewhere.  

As a consumer, I do what's best for myself.

Paying a higher price today for a similar or worse product makes zero sense. For example, would you pay $10 at a store for the same or lesser product being sold elsewhere for $5?

Brand loyalty is nonsense, as corporations look out only for their shareholders, be they public or otherwise.

I spent over 15 years working for Directv, 7 of those years under ATT as a technician, a QC inspector and as field supervisor. I read that the price increases are in order to “remain competitive” as a DTV spokesperson put it. I call (Edited per community guidelines) on that. It is apparent that the mediocre management that was put in place at Directv after the ATT acquisition has done exactly what they were put there to do. They gutted Directv, leeched all they could from the 25 million su(Edited per community guidelines)cribers that “we at Directv” had built, invested next to nothing in research/development, drove all the best/brightest employees away through the head count rationalization process and continues to pay out extremely high executive bonuses to those that push their propaganda. Did I mention that those same managers were allowed to retire from ATT and then be hired under the new DTV. Talk about double dipping. Obviously that was so they could continue to hold the field employees solely responsible for all the financial woes that that ATT has caused as a result of poor leadership practices. The Big Stank himself has said that they were never interested in satellite, only the opportunity to shift as many of the 25 million su(Edited per community guidelines)cribers over to streaming. I guess he didn’t recognize that the majority of those 25 million su(Edited per community guidelines)cribers had satellite TV because there was no access to reliable internet. Talk about a massive multi billion dollar mistake. So if you really want to know why your DTV prices continue to go up each year and you are getting less and less for those ridiculous price hikes…just follow the money.

As a long term customer, I want a price break versus the constant price increases.  This is wrong!  

As a long term customer, I want a price break versus the constant price increases.  This is wrong!

Tell it to the content providers so long as they continue to ask for more money DTV and all other TV providers have to raise their rates.

Who is fair?

@kayrea662 

There is no guaranteed price break for a "loyal" customer. If you call DirecTV you can certainly ask if your account is qualified for any discounts, but they are not obligated.

The problem is that the network owners keep charging the TV providers (not just DirecTV) more and more. Naturally if their operating costs go up then so do our bills. We certainly do not like it when it happens, but it doesn't make it wrong.

And the price adjustments are annual, as in once a year. I would not consider that quite to the level of constant price increases. The last two were different months than they were, but I suspect that is just aligning it to a better time of the year for the consumer instead of right after holiday spending and at start of tax season (though I could be wrong on that reason, it is just what seems logical).

Not sure if this answers your last question (since it seems missing details), but this is as fair as it gets with how the entire TV industry is setup. As long as network owners keep raising their rates when carriage agreements go up, and other costs go up, then a business has to raise their bills. If they didn't then those increased costs would cut into what is needed to grow the business until it reached a point they couldn't afford to stay in business. That is the cycle of economics.

At the end of the day, pay TV is a luxury entertainment service. If you don't like the price or cannot handle it, then it is YOUR responsibility to manage your service to best fit your budget. Reduce service or even do without if you must.

Yeah its the loyal peopleike us that have been hurting too. Customer for 28 years and I think I'm done. Getting emotional just thinking about it, glad I have the Direct TV community to vent to, my wife is done hearing it HAHA.

I agree, same situation here, I'm about done with all of them,  (Edited per community guidelines), I cannot even log in to pay my bill, and when I call, I can't understand them as they all speak everything but English.

I have been with Direct TV for 27 years, one of the first in our region. I have experienced increasing costs with the same or less quality service and am dropping their service. We have a 2nd service that we have been using for over a year and it has been quite good. 
mid Direct would consider lowering their cost I may keep it in order to maintain the few channels we watch. 

I have been with DirectTV for 28 years. Called customer loyalty this week as my $45 a month discount had expired.  The best discount that could provide me was a measly $15 a month. Very disappointing. Exploring other options now. 

Those huge discounts are not sustainable. Some consumers are finally realizing the actual cost of service.

If bill isn't comfortable for your budget, reduce service or go elsewhere. In the end it is your responsibility to manage your finances instead of expecting everybody to throw discounts at you. In then end they are a business so cannot discount themselves to a loss.

Hey DirectTV,

The "Ace Experts" that are obviously being paid to respond on this message board will only drive your customers away much faster with their insulting responses.

Sorry, no one is payed.  This is a customer to customer forum.