Early Termination Fees

That would be a DT secret though would it not. Not knowing what to ask for is an inside company information not to be shared with the customer. they sent out these directives and made it sound like I had to do an upgrade or lose service. Not one of the many service reps I spoke with mentioned a swap. Deceptive company. I hope many more cancel their service. Had I known I would incur a additional commitment I would have just canceled then.

Not so much a secret, but regardless if agent placed wrong order on accident or on purpose, it was your responsibility to read the order confirmation to verify what you were getting (i.e. 24 month agreement). I really wish more people would read the paperwork to protect themselves from bad sales agents (or simply honest mistakes).

But not knowing I need a swap rather than an upgrade is still an issue. Even the Technician stated I was getting a good deal at no cost. I don't remember signing anything from the installer, took him 3 hours to install the darn thing. If I did its was after the install and setup, what to have him do, remove the equipment if I didn't like the terms?

You should have signed the tech's handheld upon completion of install as that confirms order complete and is accountability that the tech gets paid for the job. Declining install with the tech was the last chance. Once equipment was installed and activated the order was final.