Email address to complain to - ridiculous customer service

You can only suspend service for 6 months per year there are no extensions, no idea why you where told there was. OTARD prevents HOA/landlords for stopping a dish install in places under your exclusive control like a patio/balcony.

DTV doesn't do email support. 

Shannon02 - they did extend for me beyond 6 months so they do make exceptions. I needed 2 add'l months and thought I got them but apparently didn't. My apartment complex put it in our lease and DirecTv never stated that was not an excuse for extension. If they would have told me there were no longer going to extend, I would have cancelled immediately months ago and not incurred these 2 months ($300 of charges). Again, it is more my disbelief that they let customers walk so easily in today's cord cutting atmosphere. But again, they did allow extensions in my case, perhaps it was because I was so upfront with the construction delays. 

Thanks spoom2 - it won't likely do much but that is what I was looking for. 

The computer rejected whatever the CSR did and didn't extend it so it resumed it on time so the charges are valid. So why would DTV refund it?

Not sure what to say shannon02. I was not physically able to even use the service. I am coming from a customer retention/cost of acquisition perspective as I am in the sales world. It is expensive to get customers and even more frustrating to lose a customer. You seem to be coming from a straight "technical" or no flexibility angle which again there is that approach. It's more like "too bad, if we lose the customer no big deal" and DirecTv probably has that all calculated out. I was ready to install and resume my monthy $150 payments probably for years as I live in the country and don't get any local digital stations. I guess what I am saying is with your rigid clear cut (which again is congruent apparently with directv) opinion they lost a long time customer over $300 and a valid reason of why we could not use the service. I guess what I am saying is in my sales world we value keeping the customer if there complaint is even remotely reasonable and sometimes when their complaints are unreasonable as there is more profit in the long run of keeping them purchasing. 

This is a customer to customer forum with little contact with DTV so we don't have any say in what they do.

Yep understood. Just trying to explain my rationale and I was at least able to fill out that escalation form to give me some venting closure ;)  Thanks for your feedback. 

So, believe it or not. About 1 hour ago I got a phone call from the office of the VP. I think the name was Emily but I struggle with my hearing. I was quite shocked but when I complain I always try to be respectful. After a long discussion of the extenuating circumstances, the past fees were waived and I am scheduled for installation albeit with a $99 installation fee. Kudos and 5* for a surprisingly great customer service experience. Thanks much to spoom2 for the link to that form and again, can't believe I got resolution as I was just venting for closure. Thanks again! 

Happy it worked out for you and thanks for letting us know. 

$99.00 install fee doesn't exist,  that sounds like a service call which will NOT get anything installed,  you need a mover's order which is $199.00

She was kind enough to split the difference and reduce to $99 nabukl after I said I thought $199 was excessive and we just spent an hour on the phone to get me back under the fold. Honestly, I think if I would have pushed harder she would have knocked the whole thing off but at this point after waiving and spending so much time being polite I felt it was a fair compromise. I did miss the emails that said I was reactivated even though our new house wasn't done so i did have some culpability in the matter.