Tutor
Ending service with Directv/ATT because of poor service, resolution and customer satisfaction
After having been a customer since 2014, I got fed up with the ever-increasing bills, overbilling and problem resolution. any time a request was made to resolve a billing dispute, the bills were never reduced, only a special offer which expires after a certain amount of time. Tired of it. Called to end service and was informed that due to their new policy I will have to pay for a full months service and will not prorate my bill. I am not under any contract with them, yet appear to be contractually obligated to give them money for services that I will not receive. In addition to this, I am required to take their equipment into town to find a FedEx store to ship the equipment. Customer service manager was unempathetic, inflexible, and basically told me that this is the way it is and I will have to pay for the whole month. They will not send a shipping box for the equipment, but I am free to hang on to it as long as I want, but will be charged for it. ATT is also unable to negotiate with a local station, and dropped them (part of the reason we are leaving them). Living on the gulf coast, local stations are a lifeline that connect us to changing weather conditions,provide recommendations regarding evacuations, and general safety. ATT/Directv were somehow unable to come up with an equitable solution with this small company, to keep them in their lineup. I only see a company ruled by greed, with no concern for their customers. If you don't like it, you can move along, but you'll have to pay anyway. We, the customer, are not that important.
TexasBrit
ACE - Expert
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14.1K Messages
6 years ago
DirecTV's charges are the same for everyone unless you have a new customer discount which typically lasts for one or two years.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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litzdog911
ACE - Sage
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46.4K Messages
6 years ago
Why do you think you're "being charged much more than some other customers"? Of course, new customers get a better deal for a year or two, but we all got to be new customers once upon a time. That pricing doesn't last forever. While some folks are happy to jump to a new provider every two years, that's not for me.
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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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jimsscamalert
Tutor
6 years ago
2 years .The 2 year contract is a trap so you can't opt out when the
original
charges quickly go into the abyss...
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Everliris
Contributor
6 years ago
Who is this expert, Always against the customer? I was searching for answers since the changes my on demand doesn't work.. I won't be calling anymore.they never got answers. Looking for new provider.
Customer should look into legal matters regarding the charges after canceling the service. Customers not appreciate it anymore.
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reload49
Tutor
6 years ago
Totally agree , in the future AT&T will not ever get anymore business from me . Canceled in my 24th month and thanks to prepay losing a months rent fee. A thief is a thief regardless if they come in the back door or do it to your face.
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Juniper
ACE - Expert
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22.9K Messages
6 years ago
DirecTV bills at the start of your service month as they always have. Auto bill pay is optional. This does not make them a thief. If your finances are that tight then you should have opted out of auto bill pay earlier, or perhaps been on lower service so were not cutting it so close with the amount each month (even if was a short term situation).
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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reload49
Tutor
6 years ago
Probably could buy and sell you . When cancelling a service after paying in advance restitution , after a penalty for early cancellation (1 month after 23 month) is the norm. They changed their policy without notification.
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shannon02
ACE - Expert
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21K Messages
6 years ago
They did send an email in Oct/Nov about the prorate change.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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22.9K Messages
6 years ago
I'll assume your buy/sell comment is an attempt at sarcasm since slavery is illegal.
Early Cancellation Fee (ECF) is the same as when you started, valued at $20 for each month remaining of your agreement. So 1 month left would be $20 ECF.
The Terms of Service regarding cancellation this year changed. Now billing doesn't stop early, you pay for the full service month. As such you should keep service through the end of your bill cycle to get full use out of what you are paying for. Notification was emailed in November 2018 with change happening in January. So though many of us preferred the old policy on this, it was changed correctly and legally.
Please read this if you receive DIRECTV, AT&T U-verse® TV, AT&T Internet, AT&T Phone, and/or AT&T Fixed Wireless service(s). We want to remind you that you’re billed in advance for recurring service(s) and/or programming charges and applicable fees based on the terms of your current service agreement(s) with us. Starting January 14, 2019, subject to applicable laws, we’re updating your agreement(s) to include your recurring service(s)/programming charges and fees won’t be prorated if you cancel the above service(s) on any day other than the last day of your billing cycle. Your service(s) will continue until the end of your billing cycle but you won’t get a refund (prorated credits) for any remaining days left in your billing cycle. For products not listed above, refer to their terms of service for more information.
Questions about this change? Go to att.com/ProrationPolicy for more information and to see the revised section of your service agreement(s).
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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jimswoboda
Tutor
6 years ago
They sent so many letters/emails about deals and offers in which I had no interest that I sent them to the trash bin without opening them. They sneaked that one in on me. A person can figure out when they're getting screwed, whether they are told about it or not.
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jimswoboda
Tutor
6 years ago
It is wrong to overcharge everybody for service so you can give somebody a "good deal." Sick of the corporate greed.
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jimswoboda
Tutor
6 years ago
Send all the PM's you want, but unless you are going to prorate my service, I have absolutely no use for you. That is the only resolution that is satisfactory. This is just the straw that broke the camel's back, one of numerous things about ATT/Directv, that have made me vow never to use any service associated with this company. Prorate, or no further consideration.
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Juniper
ACE - Expert
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22.9K Messages
6 years ago
I would suggest checking the subject or a quick skim of any messages just to verify if just another offer that you wish to trash or an actual update to their service or the Terms of it. That way you still only read thru the important emails, but don't miss them by blindly junking everything.
With DirecTV you could opt out of promotional email, that way the only emails you should get are account specific (changes you made, bill notice if paperless, updates to Terms of Service, etc.). So if you have any friends/family who do the quick delete as well, they could update that preference on the account. May take 30 days for all promotional emails to stop, in case they were on a recent promotion's mailing list as AT&T/DirecTV has to get their partnered 3rd parties to update their mailing lists as well to show you are not on them.
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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jimsscamalert
Tutor
6 years ago
I totally agree!!
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