For 2 years I still can’t login to my direct tv account

I called direct tv almost every week about this freakin issue the issue of not logging into my account all they said we’ll fix it that’s bull(Edited per community guidelines) I’m tired of this (Edited per community guidelines)

I had COX tv before never have problem with their online login until I received a call from direct tv offering me $300 shopping spree and free months of service for the first couple months if I were to switch. Since 2018 I have not able to log online all I’m getting is an error message.

This is frustrating 😡😡

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DIRECTVhelp

Community Support

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19.9K Messages

4 years ago

We are happy to help, @kurene03.

Allow us the opportunity to review your DIRECTV online account log in error. Do you receive an error message when logging in? If so, what does this error message say?

Have you attempted to log in through a different device?

We hope to hear back from you soon.

Ariel, AT&T Community Specialist

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kurene03

New Member

@ATTHelp

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4 years ago

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kurene03

New Member

@ATTHelp

This is the error message I get on all of my devices, iPhone, iPad, laptop, Mac computer

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4 years ago

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DIRECTVhelp

Community Support

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19.9K Messages

We're here to help, @kurene03!

Just to clarify, what type of troubleshooting have you previously attempted regarding this? With that information, we can better look into the different options for how to continue.

In the meantime, we suggest you try resetting your DirecTV password. Let us know if this helps.

Donovan, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

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4 years ago

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Juniper

ACE - Expert

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20.5K Messages

4 years ago

If you have a legacy DirecTV account, then you may be one that was affected by the migration into the new AT&T system which affected some logins. Though that is way too long to still needing it fixed.

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kurene03

New Member

Thanks for the reply..maybe

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4 years ago

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Juniper

ACE - Expert

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20.5K Messages

Try logging in from an actual computer. If that still doesn't work, then call DirecTV as you will need to have your login reset which may include them manually doing anything in their system that may not have synced between the systems.

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4 years ago

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For 2 years I still can’t login to my direct tv account

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