Tutor
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2 Messages
Fraudulent billing and leaving me stranded in the woods..
DirecTV could not provide service at a new address and told me they had to cancel the service and the contract. Without my knowledge they started billing me again but I had no idea because the bills went to the old house. This ultimately caused my phone to be cut off while in the middle of the bush in Jamaica (using phone for mapping) as I had a huge overdue bill associated with my phone account. It then took 2 weeks and literally 50 plus hours on the phone and an official complaint to the FCC who finally got someone to contact me with authority. Them overages were eventually credited but not fully and we were offered a 150.00 gift card for the many hours and inconvenience but we never received that either. This companies track record of abusing customers is not a good one (just read all the reviews) and they should not be allowed to operate!
Juniper
ACE - Expert
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22.9K Messages
5 years ago
If you move and tech is unable to install because they cannot get line of sight (such as trees in the way), you then have to call DirecTV to cancel the account. The tech closes the appointment referencing NLOS, but cannot close the account themselves.
Since you mention the account started billing again, that sounds like your service was suspended, not canceled. If you hadn't called to cancel, then continued billing is normal (such as someone continue using service at old address temporarily while move completes). However if you called to cancel, but agent suspended instead (or it was already suspended and then didn't change it to cancellation), then that was fault of the agent.
Remember as of this year DirecTV bills completely through the end of the service month (Terms of Service change took effect in January 2019), so they do not prorate the final month if you had canceled in the middle.
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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epmurphy
Tutor
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2 Messages
5 years ago
This response is a joke. Directv/att billed me after the account was canceled not suspended and if was suspended that was on your company not me. Leaving someone stranded in the jungle and making them spend over 50 hours on the phone and finally having to get the FCC involved (folks if you have issue file FCC complaint it will make things happen).
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
@epmurphy
Not my company. As I stated, I am a customer, not an employee.
If you canceled and it continued for the next bill month that started, then that was their error. If you canceled, but billing continued through the end of the bill month you were already in, then you were billed correct as DirecTV does not prorate final bills.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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epmurphy
Tutor
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2 Messages
5 years ago
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