How do I send a message to upper management over what poor service and high prices are forcing me to end service after 28 years

28 years is a long time, and we'd like you to stay, @Navyveteran. DIRECTV aims to maintain low programming costs year-round, but occasionally need to adjust pricing due to rising cost of delivering content. We have a specialist available to help you with your post. Sending you a DM now. John, DIRECTV Community Team

Then do something to bring my price every month back to what I can pay. Stop using overseas p[hopne banks where they have no authority to make any adjustments. Someone can call me if you are serious but after my last interaction on Monday I am not holding my breath. 

You've posted sensitive personal information in public. For your protection, please consider removing it. John, DIRECTV Community Team

Now I am waiting on someone from Direct TV to see just what my 28 years means to the company 

We understand you prefer for someone to call you. However, for billing issues, contacting the account specialists directly is the best way to ensure you get the help you need. You can also reach us at DIRECTV Customer Service - Phone Support & Chat John, DIRECTV Community Team

Unless someone can get my bill back to a reasonable amount then any calls would be a waste of time. You can never get anyone in the US and your service has dropped dramatically 

I guess Direct TV does not care about losing a 28 year customer and addressing my concerns. 

DTV service is delivering channels via satellite that is still happening.  All TV providers have no control over what the content providers (channels) send them.  All TV providers have to raise their prices as the content providers raise their rates.   When was the last time gas was 99 cents a gallon?

Then I can stream cheaper 

Good bye after 28 years 

Until their rates go up.

We understand the importance of a lower bill. Check out our PERKS program. It rewards loyal customers with bill credits, gift cards, and more. Learn more at DIRECTV PERKS | DIRECTV Support. Interested in streaming? Try our 5-day free trial at DIRECTV STREAM - Live Stream TV on Mobile & Streaming Devices. We also sent you a DM to ensure we have explored all possible options to lower your bill. Charles, DIRECTV Community Team

I have checked out all and the bottom line is your so called loyalty department would only give me a $5.00 break for 3 months. After 28 years this is an INSULT 

I called them again in the VIP program and all they did was offer me NOTHING. 

Good Bye 

If you want to form an offical complaint then file a BBB (Better Bisness Bureau Complaint). These complaints are supposed to go to the corporate offices and they used to be responded to in a timely manner.  But anyways if you are looking for free TV and are able to stream there are a lot of Free Streaming Services out there such as PlutoTV, you could even try out the My Free Directv!  LOL!

DirecTV only adjusts rates once a year. Like all TV providers they have to account for networks raising their rates. TV provider's costs go up then naturally ours eventually do as well. Streaming providers are catching up in that respect and closing any price gap you may see, especially when you account for having multiple streaming platforms to cover all the content you want as some of those providers are very specific with their content.

Pay TV is luxury entertainment. Regardless of how long you've been with them, they do not owe you any discount. And a while back they did a in-depth financial review and determined that some customers got too much in discounts (too high or for too long). They have to keep it profitable of course.

In the end it is your responsibility to manage service within your means, not expect them to cut costs because you want more than you can afford. Like many other companies, DirecTV does not call you upon demand. They are busy handling customers who called them. They don't have agents just waiting around to call someone. So review the channels you watch and see if you are in the best package for your viewing habits and cost.

But in the end it sounds like you want something that isn't the reality. So call DirecTV and cancel and wherever you go just understand nobody owes you a discount to watch TV.