How do you speak to someone in charge at Direct TV?

@sandy1964

Something learned over the years,

If an account goes past due long enough it gets written off to collections. Apparently when agents look at the account they see a $0 balance (as that is the status with DirecTV). But there is a separate spot for a write off amount (what was sent to collections). This seems to be missed too often by agents who have not dealt with an account in collections very often (or at all).

If that is what happened, be aware that the written off amount is not necessarily what you owe as at that point you settle with the collection agency who might have their own fees or if lucky settle for less that what was owed.

UPDATE...

So after 5 months of phone calls and promises that this bill would be cleared I had to finally file a complaint with the FCC. Funny how quickly the president of ATT's office called to say that it would be taken care of. Note to anyone else going through something like this--go straight to the FCC. I am so relieved to stop receiving threatening phone calls from their debt collector Credence. It has been a very stressful 5 months, to say the least.

End result good to hear. Not so good it had to go all the way to a FCC complaint.

I really enjoy my DirecTV service. But I am concerned about the inner workings between DirecTV and AT&T when I see situations like this.

Hope days going forward are now free from any excessive stress.