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How to close DirecTV account?
I've made multiple phone calls today lasting a total of 2-1/2 hours trying to close my account. Multiple calls due to being disconnected, on hold for up to 25 minutes, or being connected to someone with such a heavy accent and poor phone reception I could not understand her. Eventually I made it from Customer Service to an agent, then to the Loyalty Department, and finally to a VIP agent, who said I needed to contact Customer Service to close my account! Hello? Does anyone know how to get an account closed?
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litzdog911
ACE - Sage
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46.4K Messages
5 years ago
It shouldn't be that hard. Hopefully you're calling the correct phone number: 1 (800) 531-5000.
Say "cancel" at the voice prompt and you'll connect with a specialist. That's the only way to close your DirecTV account. Be sure to ask about equipment returns and any early contract termination fees.
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Juniper
ACE - Expert
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23K Messages
5 years ago
Call DirecTV's official customer support number and when you get the voice system say "cancel" as that should route you directly.
Be prepared for offers to retain your business, as that is required of them. If they don't work for you, politely decline and continue with cancellation.
Be aware that no matter what day within your service month you cancel, you are still paying for the full bill. Cancellations as of a year ago do not prorate for any unused days in your bill month.
If you have any returnable boxes, take them to a FedEx or UPS store that participates in the free return program. Just get receipt showing they took possession. If over 10 miles from a shipper, then DirecTV should use the old process of sending you a prepaid return kit. What are the models of each box you have?
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