I continue to get billed for equipment I returned

Thank you for taking the time.

You're welcome. Sorry I couldn't be of much help here.

Ever since they changed the return process, from sending a return kit to just dropping it off with a participating shipper, there have been ongoing issues. Don't know where in the process they key problem is, but it needs to be fixed.

I have a similar situation. We called to cancel service in January 2019. We returned the equipment and even have a receipt for it. They continued to bill us and unfortunately we just noticed it. It's now 14 months later, and they have overbilled us by almost $3200. They finally cut off service when I spoke to them last week. We just received a notice saying they want their equipment back, but we already sent it when we cut off service 14 months ago. Good luck. So far they appear to be more interested in keeping my money than dealing with me honestly.

@remmommy

This puts you in a difficult position. Not noticing you were still paying for DirecTV for 14 months goes beyond reasonable. They do have a 60 day dispute policy.

However the question is did you call and cancel service before you returned equipment? Returning equipment doesn't cancel service, for that you have to call. If you did, then callback and when you get the voice system say "cancel" to route you directly. Have the agent review the account history for comments from a previous agent who was supposed to cancel the account, or possibly a note from the system that captured your "cancel" reason for calling (a backup in case an agent didn't save their comments, on purpose or by accident). If they cannot verify the cancel request, then request a supervisor as it needs to be escalated to confirm all boxes were returned previously making it impossible to use the service.

But in future, I would be more aware of your finances as 14 months is too long to not notice you had a big payment going out every month.