I would like my disconnection fee waived.

Yes I understand not to sign a contract and think that it won’t be enforced. However when I moved in it was either go with the two-year contract or go without TV. Not much of an option. This is a horrible business practice and your company should be ashamed of themselves taking advantage of customers during this time of hardship for many Americans. I will never do business with your company again and every opportunity I get I will encourage friends and family not to utilize DIRECTV or any AT&T service.

If how the service is setup doesn't work for you then it is your choice to not get it. But choosing to get it, you knowingly accept all that goes with it. Certainly going without pay TV is not preferred, but it is luxury entertainment, not an essential service.

Not my company anymore than it is yours. I am a customer like yourself. This is a public forum.

DirecTV/AT&T did nothing wrong. You were the one who chose to accept the 24 month agreement and are requesting it be waived since they didn't have a 12 month agreement you wanted. You friends should go with whatever service works best for them. Make sure when you "encourage" them that you let them all the facts, including that you accepted an agreement that you are now trying to get out of after the fact.

No advantage taken here. They still have bills to pay and agreements to hold up and are not getting out of them. They are a business, not a charity.

The fact that you are not an AT&T employee I failed to recognize until you pointed this out. This makes your opinion even less relative or appreciated. I won’t comment further nor do I need additional condescending comments from you. 

You were not happy about a 24 month agreement. Yet you signed up with full knowledge anyway.

You are now trying to get out of the agreement you made, with not liking the length of the original agreement being one of your main points of getting out of it.

Now you are wanting to direct others away from DirecTV/AT&T because of the poor choice you made.

I get this is a tough time for everyone, which includes the companies as well (to think otherwise would by hypocritical). You contacted them to see if you had a way out of the agreement, which is fair to ask. Not liking the answer and bashing them when they did nothing wrong, is not fair.

In this situation I say to quit blaming others and to take responsibility for your own choices. You had full capability to not get DirecTV and seek other options, or even no TV. You were NOT forced. But you made the full conscious decision to get service and sign acceptance of the 24 month agreement. So there is nobody to blame but yourself.

This is not condescending. This is a realistic perspective of the situation. Being a customer, I can say this more bluntly then an agent can (as they have to sugar coat everything to a point when telling someone an answer they don't want to hear).

And in the hopes I don't have to constantly point it out, I have it listed on all my posts that I am a customer and that this is a public forum. Though the forum apparently since I added that "signature block" did add in an automated one. So listed twice on all my posts. Has reduced the number of people who assume wrongly, but not everybody can be bothered to read something in it's entirety.