Lost Longterm Customer

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I do get where they are coming from, as there are reasons why I still prefer DirecTV over Dish. But as each company has their own pros and cons, it is up to each of us what provider is best for us personally. For me that is still DirecTV, but if you Dish is the right option then fair enough.

I just transferred over from ATT U-Verse last week and know how these people work. I got a fair price Ultimate pkg from Directv for the first year, which was only $10.00 more a month than ATT U-Verse.

I was also informed that after the first year, my subscription would go up $50.00/mo. I hope that can be reduced, when I call in before the expiration and will work with me....or NOT. Hopefully they can offer me some kind of discount[s]

After the actual transfer of account to DIRECTV, I received several e-mailed documents with costs......etc. Very self explanatory. I did give them okay for credit check, which mine is 852 and wife's is 850. Two days later, DISH, with GENIE HD, and 2 mini wireless were installed. I already had ATT internet in the U-Verse pkg.

Working with ATT U-Verse over the years, they made me a happy customer. The reason I changed to DIRECTV, local CBS was in negotiations with ATT U-verse and programing would be disrupted. I experienced that 2 years ago and was out for 5+weeks. The media company COO, said that Charter was good and DIRECTV was in the Stable, this year.

My wife RECORDS her important day and night daily programs on the major networks and a couple others. RECORDING on the spot, is an absolute must.

Anyway, all the cable and satellite companies raise prices every year, these days. My brother-in-law has CABLE ONE in GA and recently got a renewal costing $100.00 more a month. He was able to get it reduced to $50.00 for the same TV/Internet package. Myself, I think payment history plays a factor, which MIGHT warrant some flexibility and talking to a supervisor has worked with me on occasion....with ATT.

Yup, if you don't like how things are going, you can make changes. When I switched to DIRECTV last week, the 1080p picture[s] were a nice addition over 1080i cable, along with improved DD digital surround sound in my mancave domain. lol We will see what happens b/4 the first 12 months ends.

We had freezing rain and snow this past Saturday and Sunday, in Wisconsin, and the picture[s] were perfect for FOOTBALL. Maybe a little PAM helps on the LNB's, too. lol

Good luck. As I wrote, I’ve been with them for over 6 years, but that isn’t valued anymore. I’m also going to pay $20/month less tha DTV and that adds up. I don’t want to switch, but they gave me no choice.

@Juniper well, unfortunately, four different reps including a supervisor told me the same thing and no one knew what to do. That’s fine. We aren’t locked to one company

Discounts being reeled in is understandable, and certainly does not make poor customer service. Networks are expensive and TV providers are having to manage where they can to make sure they are not operating at a loss. Seems like so many "mooching" users ruined it for the rest of us. Hopefully it will not take long to weed out those problem cases so that discounts (within reason) will be around again for the rest of us.

However misinformation, or poorly explained answers, is too common these days. Training needs to be stepped up for agents who are new, came to DirecTV from the AT&T side, as well as their outsourced partners. This is an area that customer service needs to improve back to the quality they were known for.

@juniper, Yes, that is true, especially these times. Where is the RESPECT? Proper inside training for sure with company mora[sp?] coming in second, along with management treatment. How do you keep your employees happy/deserving??

Lets see....How can I earn some MORE BADGES???