MLB Sports Package Fee

What is ATT / Directv doing for those who purchased the package? Since the NBA and MLB aren't playing, are you going to refund or give us some money back? We've been on hold for over an hour. How do we deal with our bill?

I was automatically subscribed to mlb extra innings. I want to cancel. With the Coronavirus thing I can’t get anyone on the phone. I don’t want to pay for it!

Why am I getting billed for MLB package when there are no games and season might get canceled ?

With the start to the MLB Season completely up in the air, why am I being billed for the Extra Innings package when no baseball will be played for at least 60-90 days? Suspend the billing until MLB announces firm dates to start the season and "resets" what the costs will be for Extra Innings for what will surely be a shortened season ... I expect more from DTV, and if this isn't resolved quickly, I will be contacting the WA State Atty General's Office to file a complaint ...

With the start to the MLB Season completely up in the air, why am I being billed for the Extra Innings package when no baseball will be played for at least 60-90 days? Suspend the billing until MLB announces firm dates to start the season and "resets" what the costs will be for Extra Innings for what will surely be a shortened season ... I expect more from DTV, and if this isn't resolved quickly, I will be contacting the WA State Atty General's Office to file a complaint ...

I want to cancel my subscription to MLB, since no baseball being played. And refund my money that was taken when you knew there was no baseball being played, (Edited per community guidelines) poor customer service

I want to cancel my subscription to MLB, since no baseball being played. And refund my money that was taken when you knew there was no baseball being played, (Edited per community guidelines) poor customer service

Anyone being charged for MLB Network even though there's no baseball?

How can you possibly charge 30 a month for this service when there are no games in the near future or maybe not at all?

During this trying time, I would assume that you would be doing all that you can to assist your customers, not charging them for MLB Extra Innings when the season is canceled! Go figure I can't get in touch with a single human being to get this charge removed from my bill. How about a little support DirecTV? You should probably just remove MLB Extra Innings charges from any and all of your customers bills immediately.

Why is ATT/DTV already charging us for MLB when the seaon is not here and won't likely start for months? Instead of stealing cash now then possibly reimbursing, why isn't DTV waiting to start charges in these unusual times to give customers a break?

I am having a hard time dealing with Direct TV right now. I cancelled MLB when I received my bill with the first billing. After talking with someone, they said I was in the time slot to cancel so I asked to cancel. I paid the bill so I wouldn't get a late charge and the agent said I would get a credit on my bill. Next month came and no credit. I have called 4 times....each time saying a manager had to take care of it and I would have it credited. I took my billing off auto pay and did not pay this month. I should have enouth to pay this month and part of next since I paid for the season in whole. I am tired of being told yes, it will be taken care of and then nothing being done. What can I do next? This is really bad customer service.

You can cancel MLB Extra Innings via the Chat function. Here's my chat dialog:

Kiara: Hi! Thanks for contacting AT&T. My name is Kiara. I'm happy to help!

Kiara: Hi, Michael!

Kiara: Sorry for the long wait as we're having a high volume of chats and I appreciate your patience. Rest assured I`ll help you today!

Kiara: How can I help you today, Michael?

Kiara: Just checking to see if you are there so we can continue.

Michael: Is it possible to cancel MLB Extra Innings?

Kiara: Yes, we can go ahead and cancel it if you don't need it anymore.

Michael: Yes, I request to cancel it.

Kiara: Sure, Rest assured that you've reached the right person and I can help you check on that.

Kiara: To get started, can you please verify your Account Number?

Michael: Account number: (number deleted)

Kiara: Thank you so much.

Kiara: Let me go ahead and check your account. By the way, how's your day so far?

Michael: My day is fine. Thanks

https://www.att.com/scripts/touchcommerce/inqChat.html?IFRAME

1 of 2 3/28/2020, 9:38 AM

Kiara: Glad to know that, Michael. Hope I can make your day even better.

Kiara: To confirm, are (number deleted) and (number deleted) a good contact number so we can reach you by phone or text with information about your AT&T services?

Michael: Yes, those numbers are correct.

Kiara: Thank you so much for confirming.

Kiara: Please allow me 1-2 minutes to process your request.

Kiara: I was able now to remove the MLB Extra Innings on your account. Here's the confirmation: Order (number deleted) . For your future reference, you can manage your account by visiting att.com/myattapp. You can check your bills, make payment arrangement, check order status and more.

Kiara: To recap, I was able to remove the MLB on your account.

Kiara: I want to make sure that you are Pleased with the service I have provided, have I addressed all your concerns for today?

Michael: Will I receive a credit for payments already made toward the MLB Extra Innings?

Kiara: For the credits, we're still waiting for the update. But don't worry, we'll send you a notification about it.

Michael: Ok. Thanks for your help.

MLB Extra Innings being charged with no content coming. Direct TV's response is?

**MAKE SURE TO KEEP THE CSR ON THE LINE** if you get through to DirecTV to cancel the MLB package! As reward for my hour-long wait to get a $30.50 refund for the charge for being wrongly charged on the March bill, I was charged ANOTHER $30.50 plus tax under an incorrect line item. Had to wait another hour for another rep, with whom I spent another hour and a half going in circles. They REFUSED to credit me not only for the original $30.50 charge, but of course not the new $30.50 plus $2.62 tax; instead, she issued me a payment arrangement -- for charges that should never have been there in the first place!!! DirecTV IS THE WORST IN THE WORLD. THE WORST.

The AT&T reps and non-reps responding to these posts are delusional and misinformed at best. Starting this past Thursday, MLB games ARE being canceled every day from now until they start the season (if they even decide to do so). Saying that the games are "suspended" is completely wrong; they are not being played, and that does absolutely nothing for everyone who is being wrongly charged for services not provided. Not a single person who is even half a baseball fan believes that they will play a full 162-game schedule this year, so the season may start later, but there is no possible way they will play a full season. So why should customers be paying for or charged with a full season of play? And how can you explain why my account was CHARGED an additional "installment" for MLB when I called to CANCEL? Geniuses, please answer that one.