New Member
My bill is not as I was told it would be
10 days ago I spoke to Hunter who was extremely helpful and told me I would receive a $70 discount every month for 12 months. At that time I also cancelled MLB extra innings and Hunter took away the mlb channel at that time. The bill I just received didn’t have the discount AND it also had my first mlb extra innings payment included.
What is the best way to get this rectified? I’ve been on hold for a half hour online and can’t get any response via twitter or an online chat.
Thank you
Accepted Solution
Official Solution
Juniper
ACE - Expert
•
22.9K Messages
5 years ago
The only way is to call. Long hold times because of all the call center closures for Covid-19.
MLB Extra Innings should be resolvable as the time-window to opt out was extended.
As for the discount, agent flat out told a whopper. A discount higher than the cost of at least 2 (perhaps 3) of their programming packages for a year is not only unrealistic, but discounts have all but completely stopped. The CEO announced they were pulling back to weed out customers operating at a loss. Complaint will need to be submitted on that agent, who I expect will not have a pleasant conversation with their supervisor.
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