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J

New Member

Friday, March 27th, 2020 6:37 PM

My bill is not as I was told it would be

10 days ago I spoke to Hunter who was extremely helpful and told me I would receive a $70 discount every month for 12 months. At that time I also cancelled MLB extra innings and Hunter took away the mlb channel at that time. The bill I just received didn’t have the discount AND it also had my first mlb extra innings payment included.

What is the best way to get this rectified? I’ve been on hold for a half hour online and can’t get any response via twitter or an online chat.

Thank you

Accepted Solution

Official Solution

Juniper

ACE - Expert

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17.6K Messages

3 years ago

The only way is to call. Long hold times because of all the call center closures for Covid-19.

MLB Extra Innings should be resolvable as the time-window to opt out was extended.

As for the discount, agent flat out told a whopper. A discount higher than the cost of at least 2 (perhaps 3) of their programming packages for a year is not only unrealistic, but discounts have all but completely stopped. The CEO announced they were pulling back to weed out customers operating at a loss. Complaint will need to be submitted on that agent, who I expect will not have a pleasant conversation with their supervisor.

New Member

@Juniper Thanks for the info. It felt sketchy at the time. I was prepared to cancel my subscription until he gave me that "deal".

Do you know if cancelling MLB extra innings also cancels the MLB channel? Because I lost that channel after my phone call to them.

Thank again.

nabukl

ACE - Professor

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2.2K Messages

Yes the mlb channel is part of the mlbei so that's a good indication that he actually cancelled mlbei

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

 • 

17.6K Messages

@Jmarty

The MLB Network is in Choice and above. That would be unaffected by the MLB Extra Innings.

If you are in a package below Choice, the MLB Extra Innings gives you the MLB Network during the season. So in this case opting out would remove the channel as you don't have a package that includes it.

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023, or AT&T 1-800-288-2020.
www.directv.com or www.att.com

Award for Community Excellence 2021 Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

that is what I originally thought. I have the entertainment package so I was surprised when I lost it.

Thank you.

By the way- I’ve been unable to get a hold of them.....still

Juniper

ACE - Expert

 • 

17.6K Messages

Correct, Entertainment does not have MLB Network. You would need to raise one package if you want it the entire year and not just during the season while you have MLB Extra Innings. Entertainment has only 4 sport channels: ESPN, ESPN2, Pursuit, and FS1. Those are the only additional channels you get for the cost above the Select package.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023, or AT&T 1-800-288-2020.
www.directv.com or www.att.com

Award for Community Excellence 2021 Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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