New Member
My bill
I was set up for 74 a month contract for two years. Now my bill is over 130 a month. Last month they reduced it to 103. As you can see by my payment. Now I get a disconnect for 250. I need to resolve this since I have been laid off with no compensation and not eligible for unemployment. I would like att to keep my bill at 103 which I feel is more than fair since it was sold as 74 a month and give me time to pay it
Constructive
Employee
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34K Messages
5 years ago
@Juniper
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
Intro offers are a 12 month price with 24 month service agreement. Certain special deals gave a 24 month price on the package only portion of the bill if you had a qualifying AT&T service as well.
Their CEO announced that discounts would be pulled back. Too many customers were on too much discount operating at a loss. A 50% discount on service is unreasonable as not sustainable for the company.
Review what channels you use and reduce package accordingly. If you cannot afford without discounts, then you cannot afford it and should make changes so that it is within your budget. Never expect the company to discount a service to make it affordable as they are not a charity and must make a profit.
No, we cannot see your payment. This is not DirecTV support but a public forum of other customers. For official support you call. Any adjustments they make do not backdate to a bill already out but would show on the following bill. So if you paid a bill less than it showed, then of course it would reflect a carry over balance.
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For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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