New Member
NEED RETURN LABEL
Does anyone know how I can get a return label sent to my e-mail for an old torn-up geni from AT&T or Directv? I went through this last year it tooks months to get someone to understand what I was needing.I finally got someone to do this for me after months and hours on the phone.Thanks
Constructive
Employee
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34K Messages
5 years ago
you need to drop it off at ups or fedex. They will ship it free of charge for you. Make sure you take your account number and get a tracking number. They don’t send labels or boxes unless your more than 10 miles from a ups or fedex location but you would need to inform them of that. And they will check based on the service address
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Juniper
ACE - Expert
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22.5K Messages
5 years ago
All Genie/Mini Genie Clients are returnable except for the original (HR34 and C31). Though one other poster got an email this month that their HR44 and C41 were not returnable, so possibility that may have just updated.
New return process is you take your boxes to a FedEx or UPS Store that participates in the free return program, getting receipt showing they took possession.
If you are over 10 miles away from a participating shipper than DirecTV should use the old method. They ship you a prepaid return box, not just a label. This goes to your physical service address by FedEx with return by USPS.
If it turns out box is not returnable, then you recycle it without the access card which if you don't get an envelope within about 30 days to send back you dispose of securely like a credit card.
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