Need to cancel directv with immediate effect

Regardless of when you cancel you will still be billed for and receive service until the end of your billing cycle. You have call to cancel no other way to do it.

Call Centers are slammed right now due to staff issues and shutdowns from coronavirus. Be patient and keep trying.

how do I get an email for Directv?

@debfremont

This post is not your confirmation. That is because this is a public forum of other customers and not DirecTV support. DirecTV only does cancellations over the phone. This is because like a lot of companies, they require a live agent to discuss the situation and see if they keep your business. If you still choose to cancel, they have some final info to go over.

Cancellation is not with immediate effect as of over a year ago. You still pay for the full service month, regardless if you choose to stop using the service mid-cycle. Here is the notice they sent all us customers in 2018 advising of the update to the Terms of Service:

Please read this if you receive DIRECTV, AT&T U-verse® TV, AT&T Internet, AT&T Phone, and/or AT&T Fixed Wireless service(s). We want to remind you that you’re billed in advance for recurring service(s) and/or programming charges and applicable fees based on the terms of your current service agreement(s) with us. Starting January 14, 2019, subject to applicable laws, we’re updating your agreement(s) to include your recurring service(s)/programming charges and fees won’t be prorated if you cancel the above service(s) on any day other than the last day of your billing cycle. Your service(s) will continue until the end of your billing cycle but you won’t get a refund (prorated credits) for any remaining days left in your billing cycle. For products not listed above, refer to their terms of service for more information.

Questions about this change? Go to att.com/ProrationPolicy for more information and to see the revised section of your service agreement(s).

Yes hold times are long because of many call centers closed in compliance with Covid-19 direction. But calling is the only way to request to cancel.

how do I email Directv? I have been on hold for the last 5 days for well over an hour each day. Directv had to send me a new receiver on Monday 3/23/20 because my other one stopped working. After setting up my new receiver I now have 25 channels that get the 771 code. Today, after being on hold for 1 hour and 33 minutes I finally got a tech guy. After an hour he couldn’t figure out what was wrong with my satellite. No, nothing is blocking my satellite. Yes, I checked the connection on my receiver...10 times! No, we don’t have a storm it’s completely clear. Roam, that’s the techs name promised he would call me back. Two hours later he calls, rings once and hangs up...TWICE! I immediately called back but the number won’t go through. Hey Directv (Edited per community guidelines), I’m still waiting!!

I am canceling my (Edited per community guidelines)ty service tomorrow and I wish Directv would stop out-sourcing and actually have people who are trained technicians vs some dude flipping through a book. Your customer service sucked before the coronavirus so quite frankly, you can’t use that as an excuse. I pay as (Edited per community guidelines) ton for virtually no support!!

So in closing, I’m sorry for the rant but please I’m begging you with all my heart, provide me with a valid email address or a phone number where I can speak to an educated human. Thank you